topic Re: Can’t see my synced Arlo device in ‘My Arlo’ or on my Iphone. in Arlo

Can’t see my synced Arlo device in ‘My Arlo’ or on my Iphone.

Hankct9 — Sat, 05 Nov 2016 14:49:48 GMT

I can’t see my synced Arlo device online at ‘My Arlo’ or on my Iphone. The device appears to for have synced properly but I can't see it.

Any advice?

Re: Can’t see my synced Arlo device in ‘My Arlo’ or on my Iphone.

JamesC — Wed, 09 Nov 2016 22:29:47 GMT

Hankct9,

Are you seeing an error message or does the device not show up at all under Settings > My Devices within your Arlo account. What is the LED behavior of the base station/camera when you attempt to sync?

JamesC

Re: Can’t see my synced Arlo device in ‘My Arlo’ or on my Iphone.

Hankct9 — Thu, 10 Nov 2016 14:15:08 GMT

Thanks James

One of the cameras appears to snyc.

Meaning the blue light flashes slowly at first, and then fast blinking like it's syncing.

No error message and show up at all under Settings > My Devices within my Arlo account.

Hope this helps

Hank

Re: Can’t see my synced Arlo device in ‘My Arlo’ or on my Iphone.

JamesC — Thu, 10 Nov 2016 17:32:14 GMT

Hankct9,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

Re: Can’t see my synced Arlo device in ‘My Arlo’ or on my Iphone.

Heidikins — Sat, 18 Feb 2017 15:06:16 GMT

I'm having the same issue but no error messages and nothing is showing in my devices. It just says add device

Re: Can’t see my synced Arlo device in ‘My Arlo’ or on my Iphone.

jguerdat — Sun, 19 Feb 2017 00:03:35 GMT

Did you add the base? After that you sync the cameras.

Re: Can’t see my synced Arlo device in ‘My Arlo’ or on my Iphone.

Hankct9 — Sun, 19 Feb 2017 16:03:45 GMT

This problem was fixed.

Thanks for the suggestion.