topic Re: Mobile Detects Base Station but PC Doesn't! in Arlo

Mobile Detects Base Station but PC Doesn't!

Arloagain — Tue, 07 Feb 2017 21:13:03 GMT

If I use the Arlo app on my Android cell phone it instantly recognizes the base station. However when I continue to try and set up the account through the app, it says it "unavailable" at the moment. I've tried over the course of a few hours and it's the same thing every time.

When I move on to my PC to try and set things up through the website, my PC cannot find the base station. I've tried changing the wireless networks and nothing works. There is a Netgear device detected but if I choose that, it asks for a network password. I tried the password for my wireless in-home network (that the mobile phone is using) and it tells me the password is incorrect. I'm stuck between an app that can't connect with Netgear and a PC that can't find the base station! Thanks in advance.

Re: Mobile Detects Base Station but PC Doesn't!

jguerdat — Wed, 08 Feb 2017 13:46:00 GMT

I don't have a definitive answer but try resetting the base by holding only the reset button until the LEDs flash amber. Make sure you have two green LEDs - power and Internet. ANy luck?

Re: Mobile Detects Base Station but PC Doesn't!

Arloagain — Wed, 08 Feb 2017 14:15:46 GMT

For whatever reason, the Android App finally worked (my guess is the Netgear servers were overwhelmed with conversions from the original Vuezone destruction deadline) and everything is fine now. Getting set-up on the app even enabled me to view everything through my PC on the Arlo website so the app was a work around that did what an attempt to set it up on my PC couldn't do.

Re: Mobile Detects Base Station but PC Doesn't!

Lizkeller7 — Fri, 17 Feb 2017 00:24:52 GMT

I'm having the same trouble. Have had the cameras for three weeks now and everytime I go to app to register it recognizes my base station, but then says " arlo is unavailable" and I can't move on to sync my cameras! So frustrating . Tried on my computer as well and the arlonetgear website won't even come up.

Re: Mobile Detects Base Station but PC Doesn't!

JamesC — Fri, 17 Feb 2017 21:55:32 GMT

Lizkeller7,

Engineering has identified the cause of this error and has deployed a fix to prevent users from experiencing this issue. The engineering team is continuing to work on a long-term solution for this issue so that users do not experience this in the future. For customers who previously were experiencing this behavior, please try again and let us know if any unexpected errors persist.

JamesC