topic Re: We're sorry, Arlo is currently unavailable, please try again later in Arlo

We're sorry, Arlo is currently unavailable, please try again later

solkirk — Sun, 15 Jan 2017 10:22:49 GMT

For the past 3 days I can't login to arlo via the app on my android phone. I just get "We are sorry, Arlo is currently unavailable, please try again later."

I'm using the latest available version, which I deleted and re-installed.

I can access the system from a PC via a web browser, but if I try to use the web site from my phone, it automatically sends me to a page, telling me to download the app, which is frankly, useless and annoying.

Can someone please advise, when this is expected to be fixed, and what if any work around is available.

Re: We're sorry, Arlo is currently unavailable, please try again later

jguerdat — Sun, 15 Jan 2017 13:23:54 GMT

Can't tell you about the inability to access the service using the app but a browser on a mobile device can be used by using th ebrowser menu and select the desktop version of the page. Since the browser doesn't have Flash, live view and a few other things won't work but the library can be viewed.

BTW, what device and OS are you using? Have you checked for OS updates? How about restarting the device?

Re: We're sorry, Arlo is currently unavailable, please try again later

JamesC — Mon, 16 Jan 2017 17:30:29 GMT

solkirk,

I have tested this on Android and was not able to replicate the behavior you describe? What Android device/OS are you seeing this behavior on? Are you still seeing this behavior?

JamesC

Re: We're sorry, Arlo is currently unavailable, please try again later

Nancct — Fri, 20 Jan 2017 05:18:02 GMT

I am on Android too and get the same thing Arlo currently unavailable...hmmm....maybe get my money back

Re: We're sorry, Arlo is currently unavailable, please try again later

jguerdat — Fri, 20 Jan 2017 13:20:06 GMT

Not normal. Log out and back into the app. Restart the phone. Power cycle the base.

Re: We're sorry, Arlo is currently unavailable, please try again later

JediJames — Thu, 02 Feb 2017 03:30:00 GMT

Have you got a fix for this ???? Seems like a common Problem but not seeing any soultions.

Tried APP and Computer. Android latest version S7

Re: We're sorry, Arlo is currently unavailable, please try again later

jguerdat — Thu, 02 Feb 2017 15:16:16 GMT

It could just be a timing thing but open a case with support if it's still happening.

One thing first - try the phone on cell service - any difference?

Re: We're sorry, Arlo is currently unavailable, please try again later

nasjohn76 — Thu, 02 Feb 2017 16:17:59 GMT

Android user, getting the same ERROR "Arlo currently unavailable...." need a solution soon !

Re: We're sorry, Arlo is currently unavailable, please try again later

solkirk — Thu, 02 Feb 2017 16:23:40 GMT

Hi, I was able to resolve my issue with the application. By replacing my phone, though it was due to other reasons.
I was using a HTC M8, with a custom firmware, now on a HTC M10, stock firmware.

Thank you for feedback and recommendations, sorry if your having the same issue, as this is not a general fix.

Re: We're sorry, Arlo is currently unavailable, please try again later

nasjohn76 — Thu, 02 Feb 2017 16:50:54 GMT

Looks like the issue is fixed. Just restarted the device and the phone.

Re: We're sorry, Arlo is currently unavailable, please try again later

cokoamojo — Tue, 14 Feb 2017 15:08:04 GMT

I got the message on 02/14/17 so obviously nothing has been done. This erroe has persisted for years, according to the comments here. I bought the unit at COSTCO yesterday and will return it today.

Thanks to all who have posted regarding this issue. I know that it is not a temporary problem. It is a cronic issue that has gone on for years and it is quite obvious that the company has no plan to fix it.

What is amazing to me is that there are apparently so mant people who are willing to put up with this. I can understand a (security system) website being down once, twice, perhaps even three times in the course of a year. But people have posted that they have this problem several times a day....and yet, keep using this system.

Not me.

Re: We're sorry, Arlo is currently unavailable, please try again later

JamesC — Thu, 16 Feb 2017 21:50:57 GMT

We understand a small number of users are experiencing an issue with device registration. The engineering team is working hard to provide a resolution. I will post an update as soon as we have more information.

We apologize for any inconvenience this has caused and appreciate your patience and understanding in this process.

JamesC

Re: We're sorry, Arlo is currently unavailable, please try again later

otisorchards8 — Fri, 17 Feb 2017 00:31:16 GMT

Is there any point in trying to reset all my devices, or is this an Arlo issue? I already regret this enough, it would be nice to just be told that it's an internal Arlo issue before wasting any more time tryng to fix my devices.

Re: We're sorry, Arlo is currently unavailable, please try again later

Ybenormal — Fri, 17 Feb 2017 02:39:30 GMT

Well I'm new to Arlo and trying to set it up and I'm getting this message over and over. I have reset everything and tried other devices. What else do I need to do?

Re: We're sorry, Arlo is currently unavailable, please try again later

JamesC — Fri, 17 Feb 2017 16:23:23 GMT

Engineering has identified the cause of this error and has deployed a fix to prevent users from experiencing this issue. The engineering team is continuing to work on a long-term solution for this issue so that users do not experience this in the future. For customers who previously were experiencing this behavior, please try again and let us know if any unexpected errors persist.

JamesC

Re: We're sorry, Arlo is currently unavailable, please try again later

Donblonco — Fri, 17 Feb 2017 20:32:19 GMT

This is the first time buying this type of camera. I would not have purchased it if I knew that the company had poor tech support. I've tried for days to contact someone and haven't been able to becuase of the same excuse. "Sorry we have no one avail at this time. You would think that a company would provide phone service if web service is not avail. What one to do but to return the camera or sell it and find a company that is more tech frienly to there customer. Shame on Netgear for there poor service.

Re: We're sorry, Arlo is currently unavailable, please try again later

JamesC — Tue, 21 Feb 2017 16:57:11 GMT

Donblonco,

You are welcome to ask your question on the community in a new thread and we would be happy to assist further.

If you are trying to contact support, are you using this link? Arlo Support Team

JamesC

Re: We're sorry, Arlo is currently unavailable, please try again later

ricknui — Sun, 26 Feb 2017 08:06:41 GMT

After getting arlo is currently unavailable message, I try to register my system to my arlo account and it now comes up with com.netgear.android.login_sso_no_a_rlo_account. What does this mean?

Re: We're sorry, Arlo is currently unavailable, please try again later

cokoamojo — Sun, 26 Feb 2017 13:31:17 GMT

Hello:

It's disappointing to hear users are continuing to have problems with the ARLO system. The "ARLO not available" problem has persisted for years with NETGEAR apparently unable to solve the problem once and for all. I had to return my unit to COSTCO.

The problem you are reporting is, I suspect, a result of the "fix" to the ARLO not available" problem.

Hopefully, tech. support can provide some answers for you. Good luck.

Re: We're sorry, Arlo is currently unavailable, please try again later

jguerdat — Sun, 26 Feb 2017 14:27:42 GMT

ricknui wrote:
After getting arlo is currently unavailable message, I try to register my system to my arlo account and it now comes up with com.netgear.android.login_sso_no_a_rlo_account. What does this mean?

Not sure but it seems like it's not recognizing that you have an account. Do you? If so, can you simply try logging in as opposed to setting up a new system? If that fails, what happens when you choose to set up a new system? Power cycle the base and verify that you have both the power and Internet LEDs being green.