topic Re: Red daylight screen in Arlo

Red daylight screen

Mikeyp51 — Fri, 10 Feb 2017 17:06:08 GMT

Ive got this wierd red hue duriung daylight recording on one of 3 cameras, how can this be avoided? it didnt happen when they were first used....during night recording its fine

Re: Red daylight screen

TomMac — Fri, 10 Feb 2017 17:58:51 GMT

Open camera and pull battery pack then replace... if it happens again contact Netgear support for possible replacement

Re: Red daylight screen

r273 — Thu, 16 Feb 2017 19:17:15 GMT

I have the same problem. Replaced batteries. No go.

Re: Red daylight screen

jguerdat — Thu, 16 Feb 2017 20:33:17 GMT

Contact support and open a case.

Re: Red daylight screen

Mikeyp51 — Thu, 16 Feb 2017 20:39:12 GMT

great thanks, ive just done that. lets hope i get a resolution as i only bought it last month but i see there are lots of these problems and they seem to have removed the telephone numbers! Doesnt look good.. ;/ !

Re: Red daylight screen

aparis99 — Thu, 16 Feb 2017 20:44:51 GMT

Strange, mine has now done this as of this morning after infrared turned off. My Arlo Q is just over a week old.

Re: Red daylight screen

cavaryan — Wed, 07 Jun 2017 04:57:59 GMT

Same problem, I replaced the batteries and nothing. (I know the photo shows low battery, I took the screen snapshot before changing them but nothing changed) Just sent an email to support. Do you send it into them for repairs or do they send you a new one? It is pretty much worthless because the red is so intense.

here is an snapshot of the camera after I moved it inside too

Re: Red daylight screen

JamesC — Wed, 07 Jun 2017 16:41:24 GMT

cavaryan,

If you have already contact Arlo Support. An agent will reach out to you and provide you with replacement options.

JamesC