topic Re: Problems connecting an Arlo camera for the first time in Arlo

Problems connecting an Arlo camera for the first time

jayhamlin — Thu, 16 Feb 2017 01:16:28 GMT

Just got 2 Arlo Cameras and Base station. The first camera connected with no issue. The second camera flashes a blue light and shifts to fast orange lights and then goes silent. The base station continues to blink for a while and then stops (gives up a sync). I checked the App and the camera did not add. (The first camera is available and working as expected). I've power cycled the base station and removed the camera batteries, tried the sync again, but still no luck. Other suggestions?

Re: Problems connecting an Arlo camera for the first time

jguerdat — Thu, 16 Feb 2017 02:23:25 GMT

Could be a bad camera but make sure you're only briefly pressing the base sync button.

Re: Problems connecting an Arlo camera for the first time

jayhamlin — Thu, 16 Feb 2017 05:50:01 GMT

Thanks for the reply.

I figured out the issue. I had the Base Station connected into a downstream hub and I think I was getting a conflicting IP address with another device. I connected the Base Station further upstream (to the primary Access Unit) and after recycling the power both cameras connected correctly.There was no warning of a network issue (something Netgear may want to address in the future).

It was odd that one camera connected and the other did not. Once I moved the Base Station, I removed all devices and started over and it all worked as expected.