topic My cloud storage has reduced from 30 days to 7 in Arlo https://community.arlo.com/t5/Arlo/My-cloud-storage-has-reduced-from-30-days-to-7/m-p/1229111#M29372 <P>I used to get 30 days cloud storage, but this now seems to have changed to 7 days, have Arlo changed their terms of agreement?</P> Tue, 14 Feb 2017 08:44:37 GMT covsimmo 2017-02-14T08:44:37Z My cloud storage has reduced from 30 days to 7 https://community.arlo.com/t5/Arlo/My-cloud-storage-has-reduced-from-30-days-to-7/m-p/1229111#M29372 <P>I used to get 30 days cloud storage, but this now seems to have changed to 7 days, have Arlo changed their terms of agreement?</P> Tue, 14 Feb 2017 08:44:37 GMT https://community.arlo.com/t5/Arlo/My-cloud-storage-has-reduced-from-30-days-to-7/m-p/1229111#M29372 covsimmo 2017-02-14T08:44:37Z Re: My cloud storage has reduced from 30 days to 7 https://community.arlo.com/t5/Arlo/My-cloud-storage-has-reduced-from-30-days-to-7/m-p/1229187#M29374 <P>No... unless there was a screw- up at the accounting end.</P> <P>&nbsp;</P> <P>Basic ( free ) is 7 days and 5 cams ( no limit on bases )</P> <P>Premier is 30.. etc</P> <P>&nbsp;</P> <P>below per month for year, small amount more if you just go monthly</P> <P>&nbsp;</P> <SECTION id="plan_home" class="panel active"> <DIV class="grid"> <DIV class="col"> <H4>Basic</H4> <DIV class="amount"> <H1>$0</H1> </DIV> <UL> <LI>7 Days of Cloud Recordings</LI> <LI>Up to 5 Cameras</LI> <LI>Limited Support for 3 Months</LI> </UL> </DIV> <DIV class="col green-font-for-col"> <H4>Premier</H4> <DIV class="amount"> <H1>$8</H1> <P class="small">per month billed annually</P> <P class="small">$9.99 per month</P> </DIV> <UL> <LI>30 Days of Cloud Recordings</LI> <LI>Up to 10 Cameras</LI> <LI>Unlimited Support</LI> </UL> </DIV> <DIV class="col green-font-for-col"> <H4>Elite</H4> <DIV class="amount"> <H1>$12</H1> <P class="small">per month billed annually</P> <P class="small">$14.99 per month</P> </DIV> <UL> <LI>60 Days of Cloud Recordings</LI> <LI>Up to 15 Cameras</LI> <LI>Unlimited Support</LI> </UL> </DIV> </DIV> </SECTION> Tue, 14 Feb 2017 12:14:21 GMT https://community.arlo.com/t5/Arlo/My-cloud-storage-has-reduced-from-30-days-to-7/m-p/1229187#M29374 TomMac 2017-02-14T12:14:21Z Re: My cloud storage has reduced from 30 days to 7 https://community.arlo.com/t5/Arlo/My-cloud-storage-has-reduced-from-30-days-to-7/m-p/1229201#M29378 <P>Thanks, yes, I can see that plan on the site, but was wondering if this had changed? I have always had 30 days since set-up over 2 years ago and this has just reduced to 7 without warning, losing images which I really needed to keep, but hadn't downloaded as I've always had a month. Is there any way to get these images back from Arlo, or are they now lost? Thanks again.</P> Tue, 14 Feb 2017 12:30:26 GMT https://community.arlo.com/t5/Arlo/My-cloud-storage-has-reduced-from-30-days-to-7/m-p/1229201#M29378 covsimmo 2017-02-14T12:30:26Z Re: My cloud storage has reduced from 30 days to 7 https://community.arlo.com/t5/Arlo/My-cloud-storage-has-reduced-from-30-days-to-7/m-p/1229267#M29386 <P>No, as metioned, there has been no changes to the plans other than inclusion of the new Business plan options a while back.</P> <P>&nbsp;</P> <P>If you got 30 days for free, consider yourself lucky... The only possible way of MAYBE getting them back is to re-up for the 30 day plan ( you can do it for one month , about $10 ) ... in the past one person stated they got their videos back this way ( unconfirmed )</P> Tue, 14 Feb 2017 13:55:40 GMT https://community.arlo.com/t5/Arlo/My-cloud-storage-has-reduced-from-30-days-to-7/m-p/1229267#M29386 TomMac 2017-02-14T13:55:40Z