topic Re: Internet connection in Arlo

no Arlo alerts outside WiFi

rlb883 — Tue, 14 Feb 2017 17:38:26 GMT

When cell is out of range of the wifi I cannot get any alerts or connection to the cameras - all is fine when cell phone iswithin range of the wifi

TomMac — Mon, 13 Feb 2017 12:38:22 GMT

Do you have DATA turned on and is the APP given permission to use same ?

rlb883 — Mon, 13 Feb 2017 13:09:53 GMT

Thank you, but Where do you turn the data on - I could not find it anywhere in the manual or troubleshooting

TomMac — Mon, 13 Feb 2017 13:13:56 GMT

Turn on DATA usage in your phone... what phone do you have?

manfredz — Mon, 13 Feb 2017 13:31:46 GMT

This assumes that you have data included in your cell phone plan..... are you sure you do?

rlb883 — Mon, 13 Feb 2017 13:35:51 GMT

I have a I phone 6S - in settings on the Arlo app cellular data is on along with all other options except location in/out notifications.

rlb883 — Mon, 13 Feb 2017 14:22:51 GMT

Yes I do I can stream videos and listen to music on line and all that stuff

rlb883 — Tue, 14 Feb 2017 17:39:07 GMT

I am at work and not on wifi and it started working. I have not changed anything - must be magic. Thank you for helping me through this

TomMac — Mon, 13 Feb 2017 16:54:53 GMT

No problem...glad to hear its working.