Paid for additional camera, Still not active

JR01 — Fri, 10 Feb 2017 13:22:10 GMT

Looking for someone to contact regarding billing and activation problem. I paid for activation on Feb 4th, I have more cameras than basic can support. Cameras still have not been activated. I have been trying to use arlo support. I have a case # that the Rep assured me Sunday wuld be resolved and that I would get a call from her on Monday between 8am and 5pm . That did not happen so I responded back again different person responded requesting different information. I sent and of course nothing again. I paid to use the additional cameras and Netgear received there money. I sent proof of the paid activation, as they requested I have sent Serial number as they requested, still nothing. They only seem to respond at about 2 am and always say moving case to next level. I need and want someone to speak to me on where the problem is, this is so annoying. If anyone knows a contact number or way to really get this resolved please let me know. Thanks so much

Re: Paid for additional camera, Still not active

jguerdat — Fri, 10 Feb 2017 13:50:49 GMT

@JamesC

Re: Paid for additional camera, Still not active

JamesC — Mon, 13 Feb 2017 17:06:06 GMT

JR01,

I have reviewed your open support case and will escalate requesting an update on it's status.

JamesC

Re: Paid for additional camera, Still not active

jr1990 — Mon, 13 Feb 2017 19:04:42 GMT

I appreicate that so much. Thank you!

topic Re: Paid for additional camera, Still not active in Arlo

Paid for additional camera, Still not active

Re: Paid for additional camera, Still not active

Re: Paid for additional camera, Still not active

Re: Paid for additional camera, Still not active