topic Re: Receiving phone alerts but it does not record video in Arlo

Receiving phone alerts but it does not record video

morye — Tue, 07 Feb 2017 00:10:43 GMT

When I installed the camera, I kept the settings at default, which was at Armed mode.

I noticed camera only detects motions and sending alerts but there is no recording.

Is this known issue?

Thanks

Re: Receiving phone alerts but it does not record video

steve_t — Tue, 07 Feb 2017 07:26:18 GMT

Edit the armed mode and edit the rule for the camera you're having trouble with and make sure the "record video" field is checked

Re: Receiving phone alerts but it does not record video

jguerdat — Tue, 07 Feb 2017 13:25:52 GMT

If still happening, try power cycling the base.

Re: Receiving phone alerts but it does not record video

TomMac — Tue, 07 Feb 2017 13:46:23 GMT

morye wrote:

I noticed camera only detects motions and sending alerts but there is no recording.

Is this known issue?

No ... also if newly purchased, check for sw updates... If the sw isn't up to date, this is a common issue

Think below are the latest;

Release Notes – Arlo Wire-Free Camera v1.2.10342 – 13th December

Release Notes – Base Station FW 1.8.1.1_10234, Wire-free Camera FW 1.2.9901 28th November 2016

https://community.netgear.com/t5/Arlo-Knowledge-Base/What-do-I-need-to-know-about-Arlo-camera-firmware-updates/ta-p/2160

SW info : https://community.netgear.com/t5/Firmware-Release-Notes/bd-p/arlo-release-notes

Re: Receiving phone alerts but it does not record video

morye — Tue, 07 Feb 2017 17:48:08 GMT

As I mentioned, I bought this camera recently, about a week ago, to be exact.

Are you saying the firmware that I download and installed during initial set up may not be the latest version? That doesn't make sense to me, because why wouldn't Arlo provide the latest version of software for the first time users? It suppose to be the easy set up, isn't it?

Anyways, I already checked under Device Info, and it indicates there is no updates available.

I resolved the issue by removing/reinstalling the camera from the set up screen. Now it is detecting the motion and records as well. I hope it continues to work this way without issue.

I think there is definitely an issue with motion sensor and recording feature. I really love this camera, as long as it delivers the features it promised to deliver. But if it does not, I may reconsider and return the camera back to the store.

Thanks

Re: Receiving phone alerts but it does not record video

TomMac — Tue, 07 Feb 2017 18:49:57 GMT

As I mentioned, I bought this camera recently, about a week ago, to be exact.

Was just saying it's ONE of the things to check as you didn't mentioned you had updated the sw