https://community.arlo.com/t5/Arlo/model-vmb3000-quot-we-are-unable-to-claim-this-device-quot/m-p/1224553#M28968 <P>how come every time i try to log in it keep telling me we are unable to claim this device</P> <P>&nbsp;</P> Wed, 08 Feb 2017 16:32:02 GMT gottchaboi 2017-02-08T16:32:02Z https://community.arlo.com/t5/Arlo/model-vmb3000-quot-we-are-unable-to-claim-this-device-quot/m-p/1224553#M28968 <P>how come every time i try to log in it keep telling me we are unable to claim this device</P> <P>&nbsp;</P> Wed, 08 Feb 2017 16:32:02 GMT https://community.arlo.com/t5/Arlo/model-vmb3000-quot-we-are-unable-to-claim-this-device-quot/m-p/1224553#M28968 gottchaboi 2017-02-08T16:32:02Z https://community.arlo.com/t5/Arlo/model-vmb3000-quot-we-are-unable-to-claim-this-device-quot/m-p/1224556#M28970 <P>This usu occurs when the base unit was previously owned... the last owner didn't release the serial number from their account.</P> <P>&nbsp;</P> <P>Call Netgear Support to clear up the issue.</P> Tue, 07 Feb 2017 13:27:22 GMT https://community.arlo.com/t5/Arlo/model-vmb3000-quot-we-are-unable-to-claim-this-device-quot/m-p/1224556#M28970 TomMac 2017-02-07T13:27:22Z