topic Re: Someone Else's Camera Alarms in Arlo

Someone Else's Camera Alarms

krwaters00 — Mon, 06 Feb 2017 18:39:45 GMT

The last few days I have been getting someone else's camera alarms.

The alarms are not mine, nor do they have my camera names associated with them. A couple of examples are the camera labels 'Front Door' & "Back Patio". These are not the labels I have designated for my cameras.

I get these alarms by push notifications only, no emails. When I log into my cameras to check, the numbers of (false) alarms are indicated by my library but none of my cameras register an alarm.

I've reset my router but that didn't help.

Help would be appreciated.

Thanks,

Re: Someone Else's Camera Alarms

TomMac — Mon, 06 Feb 2017 19:53:32 GMT

Netgear may be able to check you base's logs.... and find out what's going on.

Only don't reset it again or the logs get reset too

So I would say it needs a call to Netgear Support.

Is it possible it was a used unit ??

Re: Someone Else's Camera Alarms

JamesC — Tue, 07 Feb 2017 18:27:09 GMT

krwaters00,

I agree with TomMac's assessment above, please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC