topic Re: troubleshooting Arlo in Arlo

troubleshooting Arlo

cambuggg — Sun, 05 Feb 2017 04:28:18 GMT

All of a sudden, all 5 of my Arlo cameras have lost all settings. I am trying to set modes and all I get is a fluttering bird.

Base station info:

HW Version VMB3010R2

Firmware 1.8.1.1_10234

I spent more than $1000 for the cameras, mounts and batteries and now I have nothing to show for it.

Re: troubleshooting Arlo

TomMac — Sun, 05 Feb 2017 14:59:55 GMT

Go to settings for each camera and REMOVE DEVICE

Do a full reset of the Base unit ( hold in reset for about ten secs till the front LEDS flash )

Bring back cameras one at a time as if new ( quick push on base sync button , not hold )

This will reset the base/ cameras and all the settings to default and should fix the issue

Re: troubleshooting Arlo

cambuggg — Mon, 06 Feb 2017 04:40:08 GMT

After giving kudos, my cameras are all on the blink again--no settings for any of them.

Re: troubleshooting Arlo

jguerdat — Mon, 06 Feb 2017 13:05:42 GMT

What are the LEDs showing on the base? If power cycling the base and opening and closing battery doors doesn't help, it may be a hardware issue. Open a case with support.