topic Re: Add on won't sync in Arlo

Add on won't sync

Jlgilly — Sun, 05 Feb 2017 20:21:57 GMT

Add on camera won't sync. Have followed all manual steps. Hard restart, new batteries, and nothing seems to work. Camera flashes blue and then goes to an Amber flash.

Re: Add on won't sync

jguerdat — Mon, 06 Feb 2017 02:11:21 GMT

Define hard reset - using the reset button? If so, you have to start fresh after removing all devices in Settings, My Devices. If you mean a power cycle, make sure you're only pressing the base sync button briefly - don't hold it.

Re: Add on won't sync

Jlgilly — Mon, 06 Feb 2017 02:32:00 GMT

Have done both per instructions and manual. All of our other cameras were resynced and operational.

Re: Add on won't sync

Jlgilly — Mon, 06 Feb 2017 02:33:08 GMT

Also The amber light flashes is very fast.

Re: Add on won't sync

JamesC — Wed, 08 Feb 2017 16:31:03 GMT

Jlgilly,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC