topic Re: camera has red tint in Arlo

camera has red tint

tjohnson147 — Wed, 02 Nov 2016 16:18:12 GMT

The camera has red tint. This happened earlier this year also to me. I need to send this one in....i changed batteries and rebooted it and all that....what do i need to do???

Re: camera has red tint

TomMac — Wed, 02 Nov 2016 16:18:24 GMT

Open and then close the battery door to reset the camera...if it happens again then contact Netgear

Re: camera has red tint

erman — Fri, 03 Feb 2017 20:14:20 GMT

Contact "them" how? Good luck on the phone, good luck finding a link on their website for warranty and good luck when you get "them" on the phone getting shuffled between departments after over 20 minutes to be put on hold then disconnected.

Re: camera has red tint

erman — Fri, 03 Feb 2017 20:14:54 GMT

TomMac wrote:
Open and then close the battery door to reset the camera...if it happens again then contact Netgear

Re: camera has red tint

jguerdat — Fri, 03 Feb 2017 22:44:59 GMT

It's too hard to use the Contact Support link at the bottom of the desktop version of all of these pages? Multiple methods of contact posted there.

Re: camera has red tint

mhconley — Sat, 04 Feb 2017 18:45:39 GMT

Never had an issue calling them. First time they answered within a minute and solved my problem in about 5; second time was in queue for about 5 and up and running in 5.

Re: camera has red tint

Boot879 — Mon, 17 Jul 2017 13:32:34 GMT

So I finally "solved" my pink tint problem. Several days without the tint so this seems to work.

I turned turned my Arlo wireless over so it's upside down with the battery cover up. I then open the cover and let the camera turn off. Then close the cover so the camera powers up. Usually I turn the camera over and mount it... the pink tint comes back after the camera switches to night mode. The "fix" was to mount the camera upside down so the video feed is upside down on my phone. Then use the app to flip the image. To do that... log into your app, click devices to see your cameras. Find the upside down camera and click the little "gear" symbol that opens settings. Then click "video settings". Look for the "rotate image" and toggle it on. The video feed will flip eventually and everything will look correct when you view it.
Apparently having the camera upside down allows the IR filter to switch like it should. Stupid fix that should the design flaw.
However.. my cameras alerted me to movement on my driveway this morning and I chased a guy who was trying to break into my car away. Unfortunately he got away... but me running out of the house with a pistol probably gave him good reason to not come back.