topic Re: Devices disappeared in Arlo

Devices disappeared

cmichael — Thu, 02 Feb 2017 21:16:12 GMT

First time poster. I recently bought the Arlo system with four cameras. I installed it over the weekend (three days ago) and synced two of the four cameras. I turned off the other two for now. Everything worked great.

I went to use the app and all it says is "add device" - nothing is there.

I checked with the wife at home and we have Internet, all three lights were green and solid.

Any thoughts?

Re: Devices disappeared

jguerdat — Fri, 03 Feb 2017 01:09:14 GMT

Log out and back in. Try both the app and a browser. Power cycle the base. Any luck?

Re: Devices disappeared

GoodeRoy — Fri, 03 Feb 2017 02:15:40 GMT

I'm having the same issue. My issue occured at the same time this afternoon.

I tried the app and the browser. No luck.

I tried power cycling base station. No luck.

The base station has all three green lights. Cameras are fucnctioning just fine, but all i see on the app or browser is "add device".

Re: Devices disappeared

jguerdat — Fri, 03 Feb 2017 14:22:15 GMT

If it's still happening, I think opening a cse with support is your best option.

Re: Devices disappeared

JamesC — Fri, 03 Feb 2017 18:01:36 GMT

cmichael, GoodeRoy

Do the cameras and base station show up under Settings > My Devices? If the cameras are detecting motion and producing library content as you indicate this may be a display issue. Consider clearing your app/browser cache (phone reboot may also prove useful), log back in and see if you get the same results.

JamesC

Re: Devices disappeared

mvassar — Fri, 03 Feb 2017 23:27:24 GMT

I had the same issue happen to me this afternoon. I finally hit the reset button in the back of the base station (hold in for 10 seconds) and started all over again. It worked and both cameras showed up