topic Re: Camera repair in Arlo

Camera repair

Ekul — Wed, 01 Feb 2017 12:54:53 GMT

Camera using batteries can camera be repaired

Re: Camera repair

jguerdat — Wed, 01 Feb 2017 14:43:03 GMT

You have a one year warranty. Open a case with support.

Re: Camera repair

JamesC — Thu, 02 Feb 2017 17:01:25 GMT

Ekul,

Can you give us more details on the issue? Is the camera dropping offline? What kind of signal strength does the camera have? Do you see this behavior on all cameras?

JamesC

Re: Camera repair

Ekul — Fri, 03 Feb 2017 12:58:34 GMT

I not sure signal but close to base station at first work good later had problems moved camera closer to base station last batteries not used much just put new batteries in last batterie 4 weeks called support not much help tried everything they said they would replace it but over 1 year old would like to get it repaired if I can

Re: Camera repair

JamesC — Fri, 03 Feb 2017 17:33:49 GMT

Ekul,

Does this camera see a lot of usage? The batteries in your Arlo Wire-Free camera last for about four to six months with normal usage. For tips on how to extend battery life, see here: How can I extend my Arlo Wire-Free, Arlo Pro Wire-Free, or Arlo Go camera’s battery life?

JamesC

Re: Camera repair

Ekul — Sat, 04 Feb 2017 14:18:53 GMT

Batteries last about 4 Weeks

Re: Camera repair

jguerdat — Sat, 04 Feb 2017 14:39:36 GMT

4 weeks might be normal depending on the total number of minutes of recording and live viewing. The normal usage is 5 minutes or less per day to get 4-6 months from the batteries.

Re: Camera repair

Ekul — Sun, 05 Feb 2017 14:18:04 GMT

Four weeks is not normal when you use it about 5 mins. In. 4 weeks That is 5 mins. total not a day or week