topic Re: Cameras stuck in Night Mode in Arlo

Cameras stuck in Night Mode

dinatymchyshyn — Mon, 06 Feb 2017 18:21:27 GMT

Good Morning,

I have 4 cameras right now I have 3 that are staying in night mode. I have reset, I have left batteries off, I have put on the magenets, I have deleted the camera and added it, I have shut off night vision, I have done everything I can think of.

Can you please help. We love the product.

Thank you,

Dina

Re: Cameras stuck in Night Mode

manofice — Fri, 03 Feb 2017 13:50:07 GMT

Open a support ticket, will most likely need to be replaced.

Re: Cameras stuck in Night Mode

jguerdat — Fri, 03 Feb 2017 14:07:37 GMT

What do you mean by saying they're stuck in night mode? Low light levels will cause the camera to automatically switch from color to B&W. Move them to a well-lit area (or swap the "good" camera with another to see if the same thing happens) and see if they revert to color - if so, it's just the way they work. Increasing the ambient light, perhaps with extra lighting, would be necessary to stay in color but at a cost.

Re: Cameras stuck in Night Mode

dinatymchyshyn — Fri, 03 Feb 2017 16:17:54 GMT

Well, based on the community feedback, I think you are aware of what I mean. Everything is pink, during the day. The only way to reset the camera is to take the batteries out and then placing near a magnet. It generally works, but a few of my cameras are stuck in that mode. When it's daylight out everything is pink.

Re: Cameras stuck in Night Mode

TomMac — Fri, 03 Feb 2017 17:05:59 GMT

It was clear once you stated the camera's view was pink...

Contact Netgear support for assistance to replace.