topic Arlo is unavailable in Arlo

Arlo is unavailable

topcat2001 — Thu, 02 Feb 2017 07:41:33 GMT

Just trying to set it up and keep getting this error on my Android phone. I've tried rebooting my phone and even tried it on my girlfriends phone. I'm seeing this is a common error based on the number of people complaining about this. Is the app really that bad? Just want some frank opinions so I can return this and get a Ring.

Re: Arlo is unavailable

nmacog — Thu, 02 Feb 2017 10:18:34 GMT

I had the same problem - bought a 2 Camera Kit and tried setting up yesterady. Sounds like their servers might have been down, just keep trying, it finally worked for me.

Re: Arlo is unavailable

JamesC — Fri, 03 Feb 2017 17:42:04 GMT

topcat2001,

I have not been able to reproduce this error. Are you still seeing this behavior?

Do you also see the same behavior using the web client?

JamesC

Re: Arlo is unavailable

ddillow82 — Mon, 06 Feb 2017 21:34:25 GMT

I am also having this same problem...i just bought the damn thing and i cant even use it!

Re: Arlo is unavailable

WLAdams — Mon, 06 Feb 2017 23:16:30 GMT

I experienced the same problem. I created a Netgear/Arlo account just now. That, I was unable to do before. Going to attempt to set up Arlo base/cameras again. Wish me luck.

Re: Arlo is unavailable

WLAdams — Mon, 06 Feb 2017 23:22:23 GMT

Unable to set up the system, although it did detect my Netgear account. After I agreed to the terms of service, I saw the currently unavailable screen. Disappointed.

Re: Arlo is unavailable

JamesC — Tue, 07 Feb 2017 22:12:55 GMT

ddillow82, WLAdams

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

Re: Arlo is unavailable

SMPR — Sat, 11 Feb 2017 21:53:50 GMT

I had the same problem with my 2-camera kit. After 2 long hours chatting with support, they set up a temporary account to access the base station, had me update the firmware, removed the base station from that account and then was finally able to set up my own account (on the second try). Ridiculous that it took me over 4 hours to set up this "easy system" and that there was no good information available in reply to this thread. Hope this helps someone else save some time.

Re: Arlo is unavailable

JamesC — Thu, 16 Feb 2017 21:55:57 GMT

We understand a small number of users are experiencing an issue with device registration. The engineering team is working hard to provide a resolution. I will post an update as soon as we have more information.

We apologize for any inconvenience this has caused and appreciate your patience and understanding in this process.

JamesC

Re: Arlo is unavailable

JamesC — Fri, 17 Feb 2017 16:25:01 GMT

Engineering has identified the cause of this error and has deployed a fix to prevent users from experiencing this issue. The engineering team is continuing to work on a long-term solution for this issue so that users do not experience this in the future. For customers who previously were experiencing this behavior, please try again and let us know if any unexpected errors persist.

JamesC

Re: Arlo is unavailable

topcat2001 — Mon, 20 Feb 2017 16:43:28 GMT

Glad engineering was able to debug and fix. In my case a reboot of the base station and repeated tries fixed the issue.

Re: Arlo is unavailable

Kay123GK — Fri, 31 Mar 2017 17:00:19 GMT

The same thing keeps happening to me...can't understand it!

Re: Arlo is unavailable

JamesC — Mon, 03 Apr 2017 15:46:15 GMT

Kay123GK,

Are you seeing this issue when using the mobile app or the web client (or both)? Are you still experiencing this behavior?

JamesC