topic Re: Arlo Netgear VMS3530 wireless system registration issues in Arlo

Arlo Netgear VMS3530 wireless system registration issues

arb — Wed, 01 Feb 2017 02:30:49 GMT

Just purchased a Netgear VMB3000 Wireless REFURBISHED system. It lets me create an account but I can't register the product. Power is Green and Wifi is Green on the base unit. It sees the base unit serial number. Once I got a message that says it's already registered but all other times it says "Arlo is currently unavailable". I did get a camera to sync but can't view it until I get registered.

Well it's been 3 days now and still have this problem. Contacted support.com all 3 days and still no reply. Any suggestions?

I'm real close to packing it up and shipping it back!

Re: Arlo Netgear VMS3530 wireless system registration issues

jguerdat — Wed, 01 Feb 2017 02:31:52 GMT

I dong know if this really works but try holding the reset button for at least a minute. Did that help?

Re: Arlo Netgear VMS3530 wireless system registration issues

arb — Wed, 01 Feb 2017 02:34:07 GMT

Tried resetting it twice yesterday and it didn't help. When I went into Netgear to register, it says my serial number has already been registered by a representitve.

Re: Arlo Netgear VMS3530 wireless system registration issues

jguerdat — Wed, 01 Feb 2017 14:54:05 GMT

When you tried resetting twice yesterday, was it just until the LEDs flashed amber or did you hold it down for a minute as I suggested?

Re: Arlo Netgear VMS3530 wireless system registration issues

JamesC — Wed, 01 Feb 2017 18:20:18 GMT

arb,

I have reviewed your case and it appears that support helped resolve the issue. Can you confirm that this issue has been resolved?

JamesC

Re: Arlo Netgear VMS3530 wireless system registration issues

arb — Thu, 02 Feb 2017 03:59:40 GMT

Issue has been resolved. I recommend that deactivating the unit be part of the refurbishment prior to selling to another customer.