topic Update on pan&zoom vs. recorded night image quality? in Arlo

Update on pan&zoom vs. recorded night image quality?

TB75 — Mon, 30 Jan 2017 18:21:25 GMT

I hope that case #26746446 can be resolved soon.
This is the only thing holding me back from buying more cameras and recommending them to others.

Netgear, is there any update or plan for this?
Thank you.

Re: Update on pan&zoom vs. recorded night image quality?

JamesC — Tue, 31 Jan 2017 19:13:27 GMT

TB75,

This specific case does not appear to be registered by you. Do you have an open support case I can reference on the issue you are describing? If so, let me know and I will review and escalate the case as necessary.

JamesC

Re: Update on pan&zoom vs. recorded night image quality?

TB75 — Tue, 31 Jan 2017 19:33:34 GMT

Hi James,

No, that case was registered by another user.

Please consider this an additional vote to move it forward, or enter another case that is linked or referenced to that one if that is more effective.

The night image in pan&zoom is much better than what is recorded - there is a clear difference in image sensor settings there.

Ideally there needs to be the ability to have separate settings for daytime vs. nightime video recording. Dialing up the brightlness for nightime can wash out the daytime image.

Thank you.

Re: Update on pan&zoom vs. recorded night image quality?

TB75 — Fri, 03 Feb 2017 21:09:03 GMT

Hi James,
Any update on this issue? Is it already on the bug fix or feature roadmap?
Thanks.

Re: Update on pan&zoom vs. recorded night image quality?

JamesC — Tue, 07 Feb 2017 00:06:21 GMT

I will escalate the case and see If I can find out any information the topic.

JamesC

Re: Update on pan&zoom vs. recorded night image quality?

TB75 — Tue, 07 Feb 2017 18:47:06 GMT

Thank you James.