topic unable to claim device in Arlo

unable to claim device

udupi — Mon, 30 Jan 2017 02:44:34 GMT

Hi,

I bought a used device and cameras.

I need to now re-register the device.

I'm not able to log a support ticket or have the phone number to contact support to reset the ownership.

Serial# 48935B73A3792

Thanks,

Satya

Re: unable to claim device

jguerdat — Mon, 30 Jan 2017 13:32:36 GMT

Use the Contact Support link at the bottom of these pages to open a case.

The issue is that the person you bought the system from didn't remove the system from their account in Settings, My Devices. If possible, contact the seller and have them do so.

A possible alternative solution is to hold the reset button for at least 1 minute and try again.