topic Re: no internet led light in Arlo

no internet led light

cnsinvest — Sat, 28 Jan 2017 12:30:12 GMT

I tried toinstall the base station. the base station have contact with m router , but i did not get internet light in the LED. I have install many times and also reset the base station.

any tips ?

Re: no internet led light

jguerdat — Sat, 28 Jan 2017 13:43:08 GMT

You actually want a green LED. Off means no connection to the router, amber means connected to the router but not to the Internet and green means connected to the servers.

I'm guessing the LED is off? Use a different cable and port on your router. Connect a laptop or other computer to test the cable and port. If it never goes at least amber, it may be that the base has a bad port. Swap at the store or open a case with support.

Re: no internet led light

cnsinvest — Sat, 28 Jan 2017 14:03:47 GMT

Yes, the Led is off.

I have tried the cable and the same port to my computer and i get contact . So i think the problem are in the base.

Stein

Re: no internet led light

JamesC — Mon, 30 Jan 2017 19:59:28 GMT

cnsinvest,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC