topic Re: Arlo stuck in Arlo

Arlo stuck

Dodolah — Tue, 27 Sep 2016 21:27:07 GMT

My arlo gets stuck in getting status mode. First time happened. Is the website down?

Re: Arlo stuck

TheHeathen — Sun, 20 Dec 2015 06:39:51 GMT

I'm having the same problem. It's an issue both on the IOS app and the web.

Re: Arlo stuck

Dodolah — Sun, 20 Dec 2015 06:47:09 GMT

Yep. I just saw several new posts complaining the same issue. Gotta be ios and server problem.

Re: Arlo stuck

mammothtarm — Sun, 20 Dec 2015 07:03:58 GMT

Same problem. Not very often, but I think it's down

Re: Arlo stuck

negated — Sun, 20 Dec 2015 07:05:21 GMT

Yup, I dont use any app at all (WP user so...no app) but I've just been getting a "Getting Status..." message from the portal after logging in. I tried rebooting the device, my router, etc.

Weirdly enough, the cameras still seem to be running and recording on the schedule.

Re: Arlo stuck

JamesC — Tue, 22 Dec 2015 18:20:49 GMT

Over the weekend we experienced an outage that may have affected a small number of users. This was resolved a short time after the outage was discovered and we are investigating the root cause. Please let us know if you are still experiencing any issues.

JamesC

Re: Arlo stuck

Acyhuk — Sun, 17 Jan 2016 09:10:21 GMT

I just had this for a few hours and now this is happening to me, how long until this is resolved?

Re: Arlo stuck

JamesC — Tue, 19 Jan 2016 21:33:29 GMT

Acyhuk,

What issue are you experiencing? What device are you having the issue on?

JamesC

Re: Arlo stuck

Snowjanie — Thu, 26 Jan 2017 23:47:23 GMT

Stuck in status...uninstalled and reinstalled two times and still stuck in status.It worked for a few minutes but when went out of app and then reopened app it was restuck in status ..frustrated

Re: Arlo stuck

jguerdat — Fri, 27 Jan 2017 00:27:25 GMT

Restart the phone as well as power cycle the base.

Re: Arlo stuck

Snowjanie — Fri, 27 Jan 2017 01:10:12 GMT

Ok that worked for a few minutes but when I went out of the app on my iphone and then reopened app it was stuck in status
Also the desktop says it is offline yet the base has the three green bars

Re: Arlo stuck

Snowjanie — Fri, 27 Jan 2017 01:20:19 GMT

I deleted the app from my phone and rebooted the base and now it is working on my deaktop yet what good will this product do for me if I cant use the app on my iphone?

Re: Arlo stuck

Snowjanie — Fri, 27 Jan 2017 01:24:26 GMT

And now it isnt working at all
Should I return item?

Re: Arlo stuck

Snowjanie — Fri, 27 Jan 2017 01:38:29 GMT

It is asking for a network security key number

Re: Arlo stuck

jguerdat — Fri, 27 Jan 2017 13:36:12 GMT

What did you do that caused it to ask for a network security key? The cameras only connect to the base and the base connects to the router through a cable so there's no netowrk key needed.

Re: Arlo stuck

CurtisAnnaResta — Sat, 13 May 2017 11:40:47 GMT

We just set our up and our app stopped communicating to the cameras, getting status/ or not available showing on the app cameras area!!!
What do we do. Our friend claims the system is on an working ! But we still can't view it !???

Re: Arlo stuck

jguerdat — Sat, 13 May 2017 12:26:44 GMT

Try power cycling the base and your mobile device(s). Is this happening on both WiFi and cell service?