topic Re: Alro firmware problem in Arlo

Alro firmware problem

rrenshaw — Sat, 07 Jan 2017 20:44:17 GMT

Support team needs work.

I can not fix the firmware problem despite following of the options. Changed batteries, reset, power of and on. It still has fireware will not update. What gives? Others have posted about this, what is seriously anyone doing about this? This product is all hype and no results.

Anyone? Since alro doesnt give care about its customers, wait time 35 to 60 mins? No call back?

Re: Alro firmware problem

JamesC — Mon, 09 Jan 2017 18:00:09 GMT

rrenshaw,

Some users have had trouble downloading the firmware updates due to poor internet speeds (below the required 1mb upload).

Who is your ISP and what are your download/upload speeds?

JamesC

Re: Alro firmware problem

AlexanderHome — Wed, 25 Jan 2017 21:49:17 GMT

I have six cameras. Five updated but one won't. It will update on the PC but when I go to the mobile it says needs update and then the PC needs update as well. We have taken out the batteries and resynced it but it still doesn't work.

Re: Alro firmware problem

JamesC — Thu, 26 Jan 2017 18:46:20 GMT

AlexanderHome,

This could be a problem with low battery or poor signal strength, temporarily relocate the camera close to the base station with a fresh set of batteries installed and try again.

Do you still see the same behavior?

JamesC

Re: Alro firmware problem

AlexanderHome — Thu, 26 Jan 2017 20:05:27 GMT

Tried fresh batteries left camera next to base station also tried rebooting base station and same result camera updates then after a few minutes go's back to update camera ? And arlo has the worst customer support lve ever delt with!!!!

Re: Alro firmware problem

JamesC — Thu, 26 Jan 2017 23:32:31 GMT

AlexanderHome,

It sounds like the update is failing. You indicate the rest of the cameras on your system updated without issue so this could point to a problem with the camera that is failing. Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

Re: Alro firmware problem

AlexanderHome — Fri, 27 Jan 2017 02:44:23 GMT

How do you contact arlo support? All i get when I go to support is options on how to fix certain issues but no hands on support?

Re: Alro firmware problem

JamesC — Fri, 27 Jan 2017 16:38:27 GMT

AlexanderHome,

Click the link I provided in my post above. You will then be presented with several contact options.

JamesC

Re: Alro firmware problem

AlexanderHome — Sat, 28 Jan 2017 02:54:55 GMT

Thanks I'll remember that next time but Amazon is sending us a a new system they responded with in minutes of my complaint easy no hassle very impressed with there customer support!