topic Re: How do I use iPhone fingerprint authentication to automatically log in to my Arlo app? in Arlo

Error message when trying to login to the App/Web browser

allynesprit — Thu, 26 Jan 2017 16:53:42 GMT

Having trouble logging in to Arlo app on my iPhone and on web browser on desktop.

Error message says: The certificate for this server is invalid. You might be connecting to a server that is presenting to be "arlo.netgear.com" which could put your confidential information at risk.

How do I resolve this?

Re: How do I use iPhone fingerprint authentication to automatically log in to my Arlo app?

JamesC — Thu, 26 Jan 2017 16:56:32 GMT

allynesprit,

I have not been able to replicate any issues logging in with iOS or the web client.

Are both devices connected to WiFi when you see this error? Do you get the same results when trying to connect using the data connection (LTE) on your iPhone?

JamesC

Re: Error message when trying to login to the App/Web browser

allynesprit — Thu, 26 Jan 2017 17:35:35 GMT

My issue was resolved after noticing that my iPhone was connected to a wifi in my office. The wifi connection was taking over the data connection (LTE).

After disconnecting the wifi connection off my iPhone, everything came back to normal. I was able to log in with iOS and the web client.

I learned something new today.