topic Re: Downloading and Favorites - not working in Arlo

Downloading and Favorites - not working

judidaydreaming — Mon, 09 Jan 2017 16:23:46 GMT

When I first got my wireless setup the system was working great. My only complaint was the battery usage. Since the last two updates I noticed I no longer can download a single video nor can I select the Favorite icon to save favorites. I have a basic subscription.

Re: Downloading and Favorites - not working

TomMac — Mon, 09 Jan 2017 17:31:13 GMT

Funny you mentioned that, just this morning I attempted to d/l a few videos on a PC and the browser went to a new page and never d/l'ed

I had to log out and log back in , on the second try it worked....

PS have no idea as to why but I feel its on the other end and will clear up

Re: Downloading and Favorites - not working

JamesC — Tue, 10 Jan 2017 23:24:30 GMT

judidaydreaming,

What browser/mobile app are you using that is behaving this way? I have not been able to replicate this issue.

Are you still seeing this behavior?

JamesC

Re: Downloading and Favorites - not working

ianatkin — Sat, 21 Jan 2017 23:39:25 GMT

I installed my arlo camera today and I have the same issue. If I try to download a file it downloads an mp4 file but it is broken - it will play in VLC but it only contains a single frame. I'm using the Android app version 2.3.0_15491 on a Nexus 6P running Android 7.1.1.

Re: Downloading and Favorites - not working

jguerdat — Sun, 22 Jan 2017 01:28:14 GMT

Check in Settings, My Devices that everything has the latest firmware. You'll see a red warning triangle if an update is available.

Re: Downloading and Favorites - not working

ianatkin — Sun, 22 Jan 2017 10:17:56 GMT

I've checked and everything has the latest firmware version.

Re: Downloading and Favorites - not working

jguerdat — Sun, 22 Jan 2017 13:26:16 GMT

Unfortunately, if a power cycle of the base and cameras (open and close the battery doors) doesn't work, I suspect you'll need to reset the base and start fresh. Be sure to note your settings and modes/rules/schedule to aid in rebuilding.

Re: Downloading and Favorites - not working

JamesC — Mon, 23 Jan 2017 18:58:45 GMT

ianatkin,

Are you able to download using a web browser from a different device (PC). Do you get the same behavior?

JamesC

Re: Downloading and Favorites - not working

ianatkin — Mon, 23 Jan 2017 21:59:43 GMT

Hello there

I've just tried on the web browser and I can download through that no problem (although a couple of clips seem to be a much lower resolution than others)

Thanks

Ian

Re: Downloading and Favorites - not working

ianatkin — Tue, 24 Jan 2017 21:17:20 GMT

I have found that if I play the clips using the Photos app they play fine so I think it must be an issue with VLC. Sorry for the confusion.

Re: Downloading and Favorites - not working

jguerdat — Wed, 25 Jan 2017 01:38:04 GMT

VLC works fine for me. Is your's up to date?