topic Re: Suspect new ARLO packages with defective or dead batteries? in Arlo

Suspect new ARLO packages with defective or dead batteries?

Wudoc — Mon, 23 Jan 2017 05:53:13 GMT

Could not sync my last camera in a NEW 5 camera ARLO package from New EGG. Voltmeter read those batteries as only 2.2 volts and the % on some of the working cameras was at 40% < 1 mo. Arlo/Netgear support helped alittle to troubleshoot but they have lost their way and do not understand they may be shipping defective or dead batteries. Or some of their vendors are storing new packages in very cold places.

Anyways, bought brand new batteries and all is good for now.

Wudoc

Re: Suspect new ARLO packages with defective or dead batteries?

TomMac — Mon, 23 Jan 2017 13:25:03 GMT

New OEM ( non rechargables ) batteries are 3.2 v

In the Arlo cameras they are dead ( 10% or so and you'll get an email ) at 2.75v

Bad batteries !

Re: Suspect new ARLO packages with defective or dead batteries?

Wudoc — Fri, 27 Jan 2017 21:03:36 GMT

Update:

Despite support responding with unclear instructions; they did ship out 8 NEW batteries.

Averything works now : )