topic Re: 1 of 2 cameras won't connect in Arlo

1 of 2 cameras won't connect

Threlk — Thu, 29 Sep 2016 18:30:40 GMT

1 of my 2 wire free cameras dropped out and will not reconnect or sync.

Re: 1 of 2 cameras won't connect

JamesC — Tue, 12 Apr 2016 17:15:27 GMT

Threlk,

This could be due to depleted batteries. Open and close the battery compartment door and pay close attention to the LED behavior: What do the different LED behaviors on my Arlo Wire-Free camera mean?

If the camera indicates the batteries are depleted, try again with a fresh set.

JamesC

Re: 1 of 2 cameras won't connect

Bledig — Fri, 05 Aug 2016 17:51:52 GMT

I am having the same problem, except the battery is working fine. The light blinks blue when I install the battery. The light on the camera does not show any colour when I try to sync. The light on the base blinks while trying to sync.

Re: 1 of 2 cameras won't connect

JamesC — Tue, 09 Aug 2016 20:06:30 GMT

Bledig,

Consider removing the affected camera.

Reboot the camera by opening and closing the battery compartment door and then try the sync process again.

JamesC

Re: 1 of 2 cameras won't connect

Jth — Mon, 26 Sep 2016 19:28:10 GMT

I did all that and it still won't sync. 2 of my 7 cameras say they are disconnected. I have tried, new batteries, syncing twice. Removing and resyncing. Nothing works. These cameras worked for a year until a couple o days ago.

Re: 1 of 2 cameras won't connect

JamesC — Wed, 28 Sep 2016 21:52:35 GMT

Jth,

What is the LED behavior when attempting to sync the 2 affected cameras?

1. Remove the affected camera from Settings > My Devices

2. Replace affected camera with fresh batteries

3. Attempt to resync camera to base station

If you are still unable to sync the affected cameras, please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC