topic Cant connect to internet. Re-installing in new house. in Arlo

Cant connect to internet. Re-installing in new house.

mmillar1959 — Thu, 19 Jan 2017 18:11:06 GMT

Hello - Just moved and re-installing in new house and cant get the base station to connect to internet. I have the cat5 cable into back to cable modem/wireless router but the base station internet light is not activating.

...any help would certainly be appreciated.

thank you

Re: Cant connect to internet. Re-installing in new house.

jguerdat — Thu, 19 Jan 2017 18:20:38 GMT

No color on the Internet LED indicates no connection to the router. That could be a bad cable or a bad port on either the base or the router. Are any LEDs lit? What color?

Re: Cant connect to internet. Re-installing in new house.

TomMac — Thu, 19 Jan 2017 18:24:58 GMT

Make sure the port is functional by running the cable to another device like a laptop.

If good, do a reset of the base ( hold the reset button about ten secs till the front leds flash ) then resync cameras

Re: Cant connect to internet. Re-installing in new house.

mmillar1959 — Fri, 20 Jan 2017 19:13:31 GMT

I appreciate your response. The RJ45 jack on the cable modem is on. Green. I also switched the cat 5 cable. And, I have two base stations so swapped them out. Also tried holding the reset button 10+ seconds. Nothing I do seams to get the base station to connect to my internet. If you have other suggestions I'd certainly appreciate your help.

thx

Michael

Re: Cant connect to internet. Re-installing in new house.

mmillar1959 — Fri, 20 Jan 2017 19:15:41 GMT

Thanks for your response. I have two base stations and swapped them both. also swapped the cat 5 cables. and hit the reset botton 10+ seconds on both base stations and nothing I do gets the base station to connect to my internet. The RJ45 port on the cable modem is green. If you have any other suggestions I sure would apprectiate the help.

thank you

Re: Cant connect to internet. Re-installing in new house.

TomMac — Fri, 20 Jan 2017 21:26:57 GMT

Physically take the base over to your router, use the supplied 6 ft cable and plug it in there.. ( eliminates possible cable problems )

After a short while the internet light should come up. Also make sure the required ports are open; Open Ports 443 & 80

Re: Cant connect to internet. Re-installing in new house.

mmillar1959 — Sat, 21 Jan 2017 00:26:27 GMT

Excellent suggestions.

I have had the base unit on top of router each time I have tried.

Port 80 is open (internet) and 443 is SSL so I cant imagine my cable provide would block 443.

This worked fine in my prior house but for some reason cant get it to connect.

I appreciate you help -

Re: Cant connect to internet. Re-installing in new house.

jguerdat — Sat, 21 Jan 2017 13:36:19 GMT

It's not that the ports aren't open, it's that the ports may not be open to arlo.netgear.com. That's happened before on ISP-supplied routers. The ISP had to change settings to allow Arlo to work.

Did your network equipment change between houses or did you take the original set with you?