https://community.arlo.com/t5/Arlo/unable-to-claim-device/m-p/1211814#M27922 <P>I am receiving a message that says "we are unable to claim this device,.&nbsp; To get help, please contacting us later and Arlo is currently unavailable"&nbsp; I have had this device since it was brand new.&nbsp; I just changed the batteries and now i have this problem.</P><P>&nbsp;</P><P>Please help.</P><P>&nbsp;</P><P>Kayleen Lyman</P> Thu, 19 Jan 2017 05:35:35 GMT Kayleen 2017-01-19T05:35:35Z https://community.arlo.com/t5/Arlo/unable-to-claim-device/m-p/1211814#M27922 <P>I am receiving a message that says "we are unable to claim this device,.&nbsp; To get help, please contacting us later and Arlo is currently unavailable"&nbsp; I have had this device since it was brand new.&nbsp; I just changed the batteries and now i have this problem.</P><P>&nbsp;</P><P>Please help.</P><P>&nbsp;</P><P>Kayleen Lyman</P> Thu, 19 Jan 2017 05:35:35 GMT https://community.arlo.com/t5/Arlo/unable-to-claim-device/m-p/1211814#M27922 Kayleen 2017-01-19T05:35:35Z https://community.arlo.com/t5/Arlo/unable-to-claim-device/m-p/1211962#M27927 <P>Are you logging into your app/browser using the proper credentials? &nbsp;I haven't heard of this before, only when folks are trying a new install of apparently previously used equipment.</P> Thu, 19 Jan 2017 13:14:23 GMT https://community.arlo.com/t5/Arlo/unable-to-claim-device/m-p/1211962#M27927 jguerdat 2017-01-19T13:14:23Z https://community.arlo.com/t5/Arlo/unable-to-claim-device/m-p/1212005#M27931 <P>Contact Netgear support... it may be the unit is claimed under another account...It can only be cleared by Netgear.</P> Thu, 19 Jan 2017 14:47:02 GMT https://community.arlo.com/t5/Arlo/unable-to-claim-device/m-p/1212005#M27931 TomMac 2017-01-19T14:47:02Z