topic Re: Shared Devices in Arlo

Can't see Shared Devices

Wmorlando — Wed, 18 Jan 2017 19:33:16 GMT

I own two systems(two different locations). When setting up the second system I used my wife's I-pad to install and I shared the camera with my I-phone. I recently installed a second camera, but I can't see the second camera on my I-phone. The first camera I installed shows up on my I-Phone, but the second does not. All four cameras show up on my wife's I-Pad, but only three show up on my I-phone. Any suggestions?

Re: Can't see Shared Devices

jguerdat — Wed, 18 Jan 2017 19:33:36 GMT

Make sure the new camera has been added to the shared account. It's not automatically added. From the master account, use Settings, Grant Access and edit the shared account for the selected cameras.

Re: Shared Device share cameras my devices vs shared devices

Rclaw002 — Tue, 17 Jan 2017 15:44:13 GMT

My settings show my two stations separately, I see the Arlo pro and two cameras under my devices and then under shared devices I see my other three cameras how do I link the 5 together?

Re: Shared Devices

jguerdat — Tue, 17 Jan 2017 18:25:35 GMT

You don't. Since they're on separate based they will remain separated.

Re: Shared Devices

Rclaw002 — Wed, 18 Jan 2017 14:20:17 GMT

Solved this issue, as I had inadvertently set up each station with a different email, thus I went to settings and shared each with my home email, so for now I see all 5 cameras