topic Re: App not showing recorded videos VMS3430-100NAS in Arlo

App not showing recorded videos VMS3430-100NAS

JBenn66 — Tue, 17 Jan 2017 21:27:16 GMT

When my cameras record a video it shows in the app the number of videos it has recored but when I click on that tab there is nothing in the 7 day that is shows for recording. However it can watch them in my email since I get email notifications. I used to be able to watch them in the app as well. Anyone have any idea what is going on?

Re: App not showing recorded videos VMS3430-100NAS

jguerdat — Tue, 17 Jan 2017 22:08:31 GMT

What happens if you just view the library tab? Check to see if the filter is active (funnel-looking thing at the top) - it should be empty, not green. Click on the filter icon and clear or set KT as desired. If using the app, be sure to Save.

Re: App not showing recorded videos VMS3430-100NAS

JBenn66 — Wed, 18 Jan 2017 02:44:10 GMT

When I go into the library it shows nothing for videos. But there should be because I see them in my email.

Re: App not showing recorded videos VMS3430-100NAS

jguerdat — Wed, 18 Jan 2017 12:58:21 GMT

The usual steps are to restart the base, use both the app and a browser to verify that the issue isn't seen on just one method followed by contacting support.