topic Re: Adding more wireless cameras. in Arlo

Adding more wireless cameras.

Lynz — Sun, 15 Jan 2017 18:24:58 GMT

Hi! I have two wired Arlo cameras and the base station. We also purchased 4 wireless. We used all 6 cameras over the summer and then we stopped using the wireless, leaving only the wired active. I have been trying to get the wire free ones going again and I can't get them to show up in "My Devices". They are functioning, as I was able to sync them with the base station yet no matter what I did I can't them to show in devices. I've tried even turning the base station off and restarting....help? Thank you so much!

Re: Adding more wireless cameras.

jguerdat — Sun, 15 Jan 2017 19:20:04 GMT

Does the base show up in Settings, My Devices? You may need to remove it from there and start fresh.

Re: Adding more wireless cameras.

JamesC — Mon, 16 Jan 2017 19:27:26 GMT

Lynz,

When you stopped using the Wire-free cameras, was the base station removed from the account? If so, the base station would need to be added back to the account before syncing the cameras.

JamesC

Re: Adding more wireless cameras.

Lynz — Mon, 16 Jan 2017 22:21:15 GMT

Ooooo DUH! That must be it, because I don't see the base in My Devices!!! So, the next $10,000 question is....how do I add it back?? I've already disconnected it from the router as well as turned it off/on.....thank you SO MUCH!

Re: Adding more wireless cameras.

Lynz — Mon, 16 Jan 2017 22:22:53 GMT

Thank you so much for your help, after I read your post I started to realize that something must be wrong because I don't see the base in My Devices, and the second solution from JamesC confirmed that I must have done something wrong. Thanks again!

Re: Adding more wireless cameras.

JamesC — Tue, 17 Jan 2017 16:44:55 GMT

Lynz,

You can add the base station back to your account by logging in to the account and clicking "Add Device". Choose "Base Station" and follow the on-screen prompts.

JamesC