topic Re: Time to change batteries AFTER changing them in my remote camera in Arlo

Time to change batteries AFTER changing them in my remote camera

Dlnbeau — Tue, 27 Sep 2016 16:02:00 GMT

I have changed the batteries at least 3 times I have synced several times I have removed the device synced and now the device is not added back ?? Don't have any idea what to do now!

Re: Time to change batteries AFTER changing them in my remote camera

JamesC — Wed, 28 Sep 2016 16:57:20 GMT

Dinbeau,

What firmware is on the affected camera? The issue you are experiencing could be due to older firmware. A battery optimization fix was released in a recent camera firmware update, be sure your camera has fresh batteries and good signal strength and allow the camera to complete the firmware update overnight.

JamesC

Re: Time to change batteries AFTER changing them in my remote camera

bagelandjasmine — Tue, 27 Sep 2016 19:17:39 GMT

How can we get the firmware update? Please advise.

Re: Time to change batteries AFTER changing them in my remote camera

JamesC — Wed, 28 Sep 2016 17:31:29 GMT

bagelandjasmine,

Firmware updates are automatic and take place overnight.

You can check to make sure you are on the latest firmware by navigating to Settings > My Devices > select desired device > scroll down to FW version.

Current camera and base station firmware can be found here: Release Notes

As of 8/28/2016:

Camera Firmware: 1.2.7730

Base Station Firmware: 1.7.8_7427

JamesC