topic Re: There is a battery problem with my camera in Arlo

There is a battery problem with my camera

Gao0510 — Tue, 27 Sep 2016 03:26:47 GMT

It said no battery, need to replace. So I replace the battery, the light blink blue couple times but it still says need to replace the battery. I use the battery to replace on other camera it shows full charge. I wonder if there is any problem with the camera itself? What can I do to check it?

Re: There is a battery problem with my camera

Hula_Rock — Tue, 27 Sep 2016 04:11:21 GMT

call into customer support to open a case for RMA

Re: There is a battery problem with my camera

JamesC — Wed, 28 Sep 2016 16:51:15 GMT

Gao0510,

Consider removing the affected camera and then go through the sync process again. Log in to your Arlo account and navigate to Settings > My Devices > select the affected camera > Remove Device.

If you're still having trouble, consider contacting the support team as suggested above.

JamesC

Re: There is a battery problem with my camera

Gao0510 — Wed, 28 Sep 2016 17:19:38 GMT

Thanks it works