topic Re: Live Streaming in Arlo

Live Streaming

Lonnie — Fri, 07 Oct 2016 18:11:59 GMT

I was wondering if anyone knew how the live streaming works. It appears that it goes through Netgear servers and then to the phone/computer.

I can be at home, logged into the same wireless network as the base station (and cameras obviously), and try to stream video. Sometimes it fails. Sometimes it works. I click on the play button to start viewing. It gives me the rotating circle with "Please Wait." After about 30 seconds, if it fails, the circle disappears and the play button pops back on the image. I can try this several times and eventually I might get a live streaming video.

If it does go through the Netgear servers first, 1) they are using a lot of bandwidth on their end for all the users that watch their cameras and 2) they are using up a lot of bandwidth on my end as well (video has to go out and then back in). If it does not go through their servers first, why is watching live video a hit or miss type of action?

Re: Live Streaming

Showguy — Sun, 24 May 2015 13:16:58 GMT

Sorry to say that if your base station is running sw version 1.4.2627 you are probably going to have this problem until Netgear wakes up and realizes that this new software version is bricking their customers systems. I had a perfectly working system until this update was forced to me three days ago. I am experiencing the same problems as you and than some. Take a look at the big post about this issue in this forum

Re: Live Streaming

JPC — Sun, 24 May 2015 18:10:58 GMT

Yup, with this new firmware they've just released, a lot of us, or in this case as far as I know there's about 4 of us

now that's having this issue.. I'm sure there will be a lot more coming out and cursing about this.. Coz' I can live

with other glitches with this system but not this hit and miss recording.. Totally defeats the purpose of this system..

Re: Live Streaming

swenning — Sat, 13 Jun 2015 20:56:41 GMT

I have just installed a new system and have the firmware version mentioned. My live streaming does not work, I can only take current snapshots of the view. Is there an anticipated time for correction, or do I need to return this system for my money back?

Re: Live Streaming

jguerdat — Sat, 13 Jun 2015 21:11:15 GMT

If snapshots work I can't imagine live streaming doesn't. What device/OS and what browser, if appropriate? What other methods have you tried?

Re: Live Streaming

swenning — Sat, 13 Jun 2015 21:35:41 GMT

Windows 8.1 on an HP adobe flash is integrated into the browser, so not able to download update that netgear support told me I needed to do in order to view live streaming.

Re: Live Streaming

swenning — Sat, 13 Jun 2015 21:39:54 GMT

Maybe I am going at it wrong. Where do I go to see the live video stream?

Re: Live Streaming

jguerdat — Sun, 14 Jun 2015 12:32:38 GMT

swenning wrote:
Maybe I am going at it wrong. Where do I go to see the live video stream?

Using any interface, go to Cameras and click on the arrow in the middle of the camera you want to watch. That starts live streaming. Use the pause (double bar) icon to turn it off.

Re: Live Streaming

bmherold — Tue, 21 Jul 2015 22:57:53 GMT

Has there been a followup to this? Would love to know if there are plans to address this because the long wait from app load to viewing live view in a camera is pretty ridiculous (read: slow) at the moment. I'm running the following versions.

FW Version: 1.4.2695

HW Version: VMB3010r2

Re: Live Streaming

JamesC — Fri, 24 Jul 2015 23:29:43 GMT

bmherold,

The speed at which the app loads is based on the network you are connected to. For example, it may be slower on a 3g/4g connection. That being said our Dev team is aware of some inconsistency with the live stream load times and are working to find a resolution which will be provided in a future release.

Thank you!

JamesC

Re: Live Streaming

cayvman — Wed, 29 Jul 2015 13:56:34 GMT

JamesC,

Just received and installed Arlo (upgraded from VueZone). The quality of the images is great, however, the time lag when you want to live stream is very slow. There is approximately a 7 second delay from the time I hit the play icon till the video streams. With Vuezone it was instantaneous. What is possibly causing this lag? Is it my set up or the firmware mentioned earlier?

Joe

Re: Live Streaming

TomMac — Wed, 29 Jul 2015 14:28:12 GMT

Just received and installed Arlo (upgraded from VueZone). The quality of the images is great, however, the time lag when you want to live stream is very slow.

Joe,

the first things to check is if your 'new' system have the current software. Many due to stock life have an older version.

The latest versions are cam - 1.2.2688 and base - 1.4.2695

Chk locations SETTINGS/BASE STATION SETTINGS and SETTINGS/CAMERA SETTINGS/pick camera, look at bottom of right page

Re: Live Streaming

Swammy — Wed, 29 Jul 2015 23:37:01 GMT

I am having some of the same issue. My cameras and base station are up to date on software. My issue is when trying to view live from a PC I would get "failed to connect" or similar message. On our phones it works fine, but with about that 7 second lag that youy guys talked about. Am I having the same issue or is it different from what you were saying?

TomMac wrote:
Just received and installed Arlo (upgraded from VueZone). The quality of the images is great, however, the time lag when you want to live stream is very slow.
Joe,
the first things to check is if your 'new' system have the current software. Many due to stock life have an older version.
The latest versions are cam - 1.2.2688 and base - 1.4.2695

Chk locations SETTINGS/BASE STATION SETTINGS and SETTINGS/CAMERA SETTINGS/pick camera, look at bottom of right page

Re: Live Streaming

TomMac — Thu, 30 Jul 2015 00:31:02 GMT

Swammy wrote:
I am having some of the same issue. My cameras and base station are up to date on software. My issue is when trying to view live from a PC I would get "failed to connect" or similar message. On our phones it works fine, but with about that 7 second lag that youy guys talked about. Am I having the same issue or is it different from what you were saying?
If it's playing right without delay on your phone BUT NOT the PC, I would suspect the browser... there have been updates to the most common browser lately with reguards to flash, extensions .

I would first try another browser from the supported list and see if anything changes.

Internet Explorer 10 or higher
Firefox 3.5 or higher
Safari 3 or higher (Except on Windows and Linux)
Chrome

Re: Live Streaming

Arlouserhere — Wed, 09 Sep 2015 09:47:15 GMT

Just bought one yesterday. Video quality is below acceptable even when streaming through the same network, which is obviously unexpected considering the pricetag (costiest of all) and "HD/High-definition" labels outside the box.

Using FW Version 1.4.2695 / HW Version VMB3010r2, video source is the smallest possible (433 x 244 or so?), which makes it look very pixelated if scaled up just bit. Automatic night-vision that can't be turned off is also a big down. Why no such option? Not to mention it kicks in even when there's enough light. So far, the quality of static or moving things is comparable to the lowest end webcams available for years now.

Other than that, I was very pleased with the smooth setup and overall design/product quality.

The video quality doesn't make me dislike the product so far, but in the end, stream/image quality is what really matters, and I'm sure I paid a very premium for my choice.

Netgear, please add an option to close that "See more cameras here" banner at the console.

Re: Live Streaming

jguerdat — Wed, 09 Sep 2015 12:49:18 GMT

Again, setting expectation properly is needed. 720p is only slightly less than 1 megapixel. Even at "best quality" it ain't gonna be crisp and clear when magnified. And then there's the amount of compression to reduce file size and data transfer speeds. Add in the fact that it's a wide angle lens that requires zooming in to hopefully see details and you end up with only just so much the system can provide. HD is not high quality - it's just better than it used to be. Even 4k is only a modest improvement compared to what even cellphones can provide for stills...

Re: Live Streaming

Anthonynixon42 — Thu, 07 Jan 2016 16:45:09 GMT

I have two cameras neither of which will live stream- what do I have to do to get the cameras to work. They are sending my mobile messages that they dtect movement but that is all. If this problem is not fixed by tomorrow I will take the whole thing back to the supplier as isit is not fit for purpose.

Nick

Re: Live Streaming

JamesC — Thu, 07 Jan 2016 18:08:10 GMT

Anthonynixon42,

I have a few questions that might point us toward the cause. What client are you using to view the cameras (browser or app)? Are you getting any kind of error message when attempting to live stream? Is this occurring on multiple devices?

JamesC

Re: Live Streaming

Fast_Freddy — Thu, 07 Jan 2016 19:51:53 GMT

Hi James I have the same issue with a brand new system. Using windows 10 on one computer or windows xp professional on another, both thru internet explorer I cannot view live. base 1.7.0_4546 cameras all 1.2.2688 If you can tell me how to make that work I would appreciate it very much. Thank You Fred

Re: Live Streaming

jguerdat — Thu, 07 Jan 2016 20:14:20 GMT

On a computer its almost always a Flash issue. Is Flash installed and the latest version?