topic Re: Activating a base station that is already registered in Arlo https://community.arlo.com/t5/Arlo/Activating-a-base-station-that-is-already-registered/m-p/1207972#M27575 <P>You have to get Netgear to release the base from the old account...call Netgear Support ( or email )</P> Fri, 13 Jan 2017 01:40:05 GMT TomMac 2017-01-13T01:40:05Z Activating a base station that is already registered https://community.arlo.com/t5/Arlo/Activating-a-base-station-that-is-already-registered/m-p/1207746#M27554 <P>i bought a unit online.&nbsp; saying i cant register or connect base station. says unable to claim this device.&nbsp; how to i get someone to&nbsp;disconnect from previous owner. im taking it this is a refurbished unit.</P><P>&nbsp;</P> Thu, 12 Jan 2017 19:00:09 GMT https://community.arlo.com/t5/Arlo/Activating-a-base-station-that-is-already-registered/m-p/1207746#M27554 adamz2121 2017-01-12T19:00:09Z Re: Activating a base station that is already registered https://community.arlo.com/t5/Arlo/Activating-a-base-station-that-is-already-registered/m-p/1207972#M27575 <P>You have to get Netgear to release the base from the old account...call Netgear Support ( or email )</P> Fri, 13 Jan 2017 01:40:05 GMT https://community.arlo.com/t5/Arlo/Activating-a-base-station-that-is-already-registered/m-p/1207972#M27575 TomMac 2017-01-13T01:40:05Z