topic Re: Arlo - device display shows each camera twice in Arlo

Arlo - device display shows each camera twice

mplumlee — Thu, 22 Dec 2016 20:34:47 GMT

My device display now shows each camera location twice. I have made no changes to my settings prior nor updated the app. All of a sudden I get two camera displays of my driveway, front door and rear decking. The only difference in the displays is one camera shows the wifi icon and the battery life icon like always - and the second camera does not show the wifi icon and the battery life icon is outlined in red. Same for all three cameras. I'm using version 2.3.0 for the iphone app

Re: Arlo - device display shows each camera twice

jguerdat — Thu, 22 Dec 2016 20:37:02 GMT

Apparently an iOS app issue. Hang on for a fix.

Re: Arlo - device display shows each camera twice

mplumlee — Thu, 22 Dec 2016 21:00:42 GMT

Additionally - everything shows correctly on my iPad app and Arlo's online view. It's just on the iPhone app. Cold started the phone and tried everything within the settings limitation but it still shows double displays.

Re: Arlo - device display shows each camera twice

JamesC — Fri, 23 Dec 2016 18:43:06 GMT

Please download the latest version of the iOS Arlo mobile app (2.3.1) from the app store.

Are you still seeing this behavior?

JamesC

Re: Arlo - device display shows each camera twice

mplumlee — Fri, 23 Dec 2016 19:36:00 GMT

I did install 2.3.1 yesterday. I also rebooted the server. I still have the same quirk on my phone display. I failed to mention this the first time, but my phone shows two Arlo servers in My Devices. One is active in geofence mode and the other server does not show any mode at all. If I tap on that server it does not respond at all. That appears to be the "ghost server" that shows the three cameras the second time.

Re: Arlo - device display shows each camera twice

mplumlee — Fri, 23 Dec 2016 22:14:19 GMT

My issue has been fixed. If I had to guess it would be due to rebooting the server twice. It took a little time after that but I now only have one server showing in Devices and only one set of cameras showing. This discussion can dissolve.

Re: Arlo - device display shows each camera twice

afbutler1 — Fri, 23 Dec 2016 22:46:48 GMT

I have one server showing and dual cameras' displays.

Re: Arlo - device display shows each camera twice

mplumlee — Fri, 23 Dec 2016 22:51:08 GMT

When my problem first was noticed, one set of cameras had the standard icons above each display showing the normal battery strength. My second set of cameras were showing the battery as empty and the battery icon was simply a red outline. Is that what you're seeing?

Eventually, I unplugged my server and rebooted from scratch. Took a few minutes to completely reboot and then a while longer for the second set of "ghost" camera displays to disappear. That was my solution.

Re: Arlo - device display shows each camera twice

Nicaaw — Sat, 24 Dec 2016 00:24:45 GMT

Same issue; double cameras and double base stations. Rebooted, reset, reinstalled app. No solution.

Re: Arlo - device display shows each camera twice

mplumlee — Sat, 24 Dec 2016 02:01:37 GMT

Well .... thought I had the solution and fixed. But just checked my phone and I have double cameras back again. Same old problem. Not sure what actually fixed it but it was only temporary for a few hours as it turns out. Maybe someone from Arlo support can jump in and offer something.

Re: Arlo - device display shows each camera twice

afbutler1 — Sat, 24 Dec 2016 02:20:32 GMT

I tried the router factory reset then reboot solution too. It didn't work.

Re: Arlo - device display shows each camera twice

DX4 — Thu, 29 Dec 2016 00:34:53 GMT

Is there a fix yet. My iphone 6 shows double but when I log into a desktop computer single. This is getting frustrating

Re: Arlo - device display shows each camera twice

mplumlee — Thu, 29 Dec 2016 01:09:35 GMT

Mine still shows double cameras too. Not on my iPad though or on the browser. Just on the iPhone. I agree with you, it is frustrating to look at everything twice.

Re: Arlo - device display shows each camera twice

DX4 — Thu, 29 Dec 2016 01:16:52 GMT

I just got an email from support saying it is fixed and log out and back in. It is NOT fixed. I have done everything

Re: Arlo - device display shows each camera twice

mplumlee — Thu, 29 Dec 2016 01:26:04 GMT

What did they mean - log out and back in? Log out of what>

Re: Arlo - device display shows each camera twice

tdmomega77 — Thu, 29 Dec 2016 01:35:22 GMT

Here is what worked for me. In the app, go to Settings->Profile and log out. Then, delete the app from your device. Once I reinstalled the app and logged back in, no "ghost" cameras. Seems a bit excessive, and I hope the app is worked on to better handle this, but I am now only seeing my cameras. I thought I would share this for others having the issue.

Re: Arlo - device display shows each camera twice

Backup — Thu, 29 Dec 2016 05:05:46 GMT

I am having the same problem 2 of each camera , 2 servers when manually arming (only 1 that responds. After reading the above I'm confused. Is there a fix for this that truly fixes this issue and doesn't revert back to 2 of everything again after a few hours?

Re: Arlo - device display shows each camera twice

tdmomega77 — Thu, 29 Dec 2016 06:06:56 GMT

Well, I was hoping it would be a more permanent "fix", but unfortunately I am again seeing "ghost" cameras in the app. We will just have to have Netgear fix this one it seems.

Re: Arlo - device display shows each camera twice

JamesC — Thu, 29 Dec 2016 17:44:08 GMT

This issue is currently under investigation by the engineering team. I will post an update as soon as I have more information. We appreciate your patience in this process.

JamesC

Re: Arlo - device display shows each camera twice

TB2016 — Sat, 31 Dec 2016 08:53:19 GMT

Any update yet on this Issue?