https://community.arlo.com/t5/Arlo/base-station-wont-sync-with-internet/m-p/1207057#M27488 There is internet to the base. The cable is fine. The only light on is power. Ive tried resetting both bases. My other 3 bases work great. Im wondering if its possible to have 2 bad bases. Wed, 11 Jan 2017 21:09:20 GMT scruffy5336 2017-01-11T21:09:20Z https://community.arlo.com/t5/Arlo/base-station-wont-sync-with-internet/m-p/1206891#M27476 <P>I will have to get model later. What my issue is, after hooking up the internet and power wires to the base station, the base will not sync. I have tried two in the same area, both do this. I hooked up a laptop to the internet cable and get service, so I know the cable is working. I have reset both. I have three other bases in other areas and they work great. Is there a possibility that I have two bad bases? Is there any thing I might try to fix this? Thanks</P> Wed, 11 Jan 2017 17:24:59 GMT https://community.arlo.com/t5/Arlo/base-station-wont-sync-with-internet/m-p/1206891#M27476 scruffy5336 2017-01-11T17:24:59Z https://community.arlo.com/t5/Arlo/base-station-wont-sync-with-internet/m-p/1207048#M27486 <P>Is it the base not getting internet or the cameras not syncing ?</P> <P>&nbsp;</P> <P>If the base isn't getting internet , can you go directly into the Modem etherent port ( bypass your router for a test ) ?</P> <P>&nbsp;</P> <P>What are the left three leds doing?, they all should be green is you have power , interent, and cams sync'ed</P> <P>&nbsp;</P> <P>If the problem is the cams not sync'ing, remember it is a QUICK push on the base sync button not a 2 sec hold.</P> Wed, 11 Jan 2017 21:02:10 GMT https://community.arlo.com/t5/Arlo/base-station-wont-sync-with-internet/m-p/1207048#M27486 TomMac 2017-01-11T21:02:10Z https://community.arlo.com/t5/Arlo/base-station-wont-sync-with-internet/m-p/1207057#M27488 There is internet to the base. The cable is fine. The only light on is power. Ive tried resetting both bases. My other 3 bases work great. Im wondering if its possible to have 2 bad bases. Wed, 11 Jan 2017 21:09:20 GMT https://community.arlo.com/t5/Arlo/base-station-wont-sync-with-internet/m-p/1207057#M27488 scruffy5336 2017-01-11T21:09:20Z https://community.arlo.com/t5/Arlo/base-station-wont-sync-with-internet/m-p/1207076#M27493 If the Internet LED is out, it has no connection to the router, implying a bad cable or port. You say you tested the cable but have you tried a different port on the router or switch? Wed, 11 Jan 2017 21:20:28 GMT https://community.arlo.com/t5/Arlo/base-station-wont-sync-with-internet/m-p/1207076#M27493 jguerdat 2017-01-11T21:20:28Z https://community.arlo.com/t5/Arlo/base-station-wont-sync-with-internet/m-p/1207087#M27494 I have switched out ports. Plus hooked up a laptop to the cable and have internet access. No green light on base. Wed, 11 Jan 2017 21:34:34 GMT https://community.arlo.com/t5/Arlo/base-station-wont-sync-with-internet/m-p/1207087#M27494 scruffy5336 2017-01-11T21:34:34Z https://community.arlo.com/t5/Arlo/base-station-wont-sync-with-internet/m-p/1207559#M27534 <P>Swap one of your working bases over to that cable ( where the current base doesn't connect ) If the second base gets internet, then you have a bad base.</P> <P>&nbsp;</P> <P>If so, contact Netgear Support</P> Thu, 12 Jan 2017 15:01:43 GMT https://community.arlo.com/t5/Arlo/base-station-wont-sync-with-internet/m-p/1207559#M27534 TomMac 2017-01-12T15:01:43Z https://community.arlo.com/t5/Arlo/base-station-wont-sync-with-internet/m-p/1207593#M27539 <P>Or, if new enough, swap at the store.</P> Thu, 12 Jan 2017 15:47:50 GMT https://community.arlo.com/t5/Arlo/base-station-wont-sync-with-internet/m-p/1207593#M27539 jguerdat 2017-01-12T15:47:50Z