topic Re: Want to know how "on it" these support nerds are??? in Arlo

Want to know how "on it" these support nerds are???

duqu — Fri, 06 Jan 2017 22:49:06 GMT

Supposed to send me a new base station with the new firmware in it. They sent me one with the old firmware on it. Netgear has a STUPID requirement of the users having more than a 1MB upload (which has NOTHING TO DO WITH DOWNLOADING A FIRMWARE UPDATE!!!!) and they were supposed to send me a base unit with the new firmware on it and they can't even get this right!!

Re: Want to know how "on it" these support nerds are???

JamesC — Fri, 06 Jan 2017 22:51:10 GMT

duqu,

I understand your frustration and do apologize for the experience. The 1MB upload is a minimum requirement that must be met in order for the Arlo system to function properly (firmware updates included).

I am currently reviewing and will be escalating your case. If you have any additional questions or concerns, please feel free to reach out to me privately.

JamesC

Re: Want to know how "on it" these support nerds are???

duqu — Fri, 13 Jan 2017 15:51:25 GMT

the issue has resolved itself James. the firmware downloaded and updated last night. this morning I was able to push the update to the cameras.

my upload speed has never changed, it's still 750k.

anyway, thanks for your help.