topic Re: Notifications but no recording in Arlo

Notifications but no recording

KoDog — Wed, 04 Jan 2017 02:54:23 GMT

Looks like same issue many other are experiencing. Notifications are sent but no recordings. Tried everything that has been posted on this issue still nothing. Like others have said issue seems to have started around update.

Re: Notifications but no recording

JamesC — Wed, 04 Jan 2017 18:23:35 GMT

KoDog,

What firmware are your cameras and base station running? The issue you describe could be due to old firmware. Please make sure your base station and camera are up to date running the latest firmware.

If you are having issues installing the latest firmware, it could be due to your ISP. Who is your ISP and what are your download/upload speeds?

JamesC

Re: Notifications but no recording

fpeace5412 — Thu, 05 Jan 2017 18:04:55 GMT

I finally got this issue resolved. The newest firmware on the base station is 1.8something. Mine was 1.4 and would not update. The tech had me take it to another location. I reset the base with the small reset on the back, and it updated. I also was able to update camera at the prompt. This would not work at home for some reason. I also had to remove the base station from the website software? And reinstall. Works well now. Hope this helps someone. Spent hours on the phone with tech support until I got someone good!