topic Re: Arlo app 2.3.1 fixed the dark overlay on the devices tab, but in the last week or so motion b... in Arlo

Arlo app 2.3.1 fixed the dark overlay on the devices tab, but in the last week or so motion broke

Supernono — Sat, 24 Dec 2016 23:09:20 GMT

Base Firmware 1.8.1.10234

Hardware VMB301R2

Camera

Firmware 1.2.10342

Hardware H7

Re: Arlo app 2.3.1 fixed the dark overlay on the devices tab, but in the last week or so motion b...

JamesC — Wed, 28 Dec 2016 18:08:22 GMT

Supernono,

Could you provide more detail as to the issue? What do you mean by "motion broke"? What mode are you using that is not behaving correctly?

Can you live stream and initiate a manual recording? Does this recording appear in the library?

JamesC

Re: Arlo app 2.3.1 fixed the dark overlay on the devices tab, but in the last week or so motion b...

Supernono — Wed, 28 Dec 2016 20:01:33 GMT

I can live stream, record, and view videos in the library. Here is the
explanation of my issues with motion...

The main issue I'm experiencing now is that the motion detection doesn't
pick up objects from far away like it used to before the upgrade. I have 3
cameras in the front of the house, one on the front porch, one in the
corner and one in the drive way. The one on the porch used to pick up a
person walking 5-6 yards away after the upgrade it picks up someone 2 yards
away. The corner view used to pick up cars at the 4-way stop sign 30 yards
away and about 22 yards away in front of the house and now it barely picks
up a person walking 5-6 yards from the camera. The drive way camera used
to pick up all passing cars as far as 15-20 yards and now it only picks up
a vehicle 6-7 yards away. I have attached a video of the corner view shot
when it was detecting vehicles at the intersection.

I also included the view from the app.."first page" the front door used to
detect someone walking from just after the corner of the side walk to the
front door. and the corner view would detect almost all vehicles crossing
it...

Re: Arlo app 2.3.1 fixed the dark overlay on the devices tab, but in the last week or so motion b...

JamesC — Thu, 05 Jan 2017 17:25:31 GMT

Supernono,

It sounds like the motion you are trying to capture is outside the cameras range. The best area for motion detection is 5 to 20 feet, while Arlo may detect motion further, this is outside the design specs of the system.

For more information on how to optimize motion detection, see here: How do I optimize my Arlo Wire-Free or Arlo Pro Wire-Free camera’s motion detection performance?

JamesC