topic Re: Arlo Camera Shows under Settings, But will not display live video in Arlo

Arlo Camera Shows under Settings, But will not display live video

CO-Man — Tue, 27 Sep 2016 19:48:02 GMT

One of the cameras didn't appear to sync correctly. After multiple attempts,I moved on to the other three. I can't see live video with error message of timed out. However, the same camera shows under settings, showing connected and allowing me to both adjust its settings and take/see pictures. Still though, no live video. What's the answer?

Re: Arlo Camera Shows under Settings, But will not display live video

jguerdat — Thu, 14 Jul 2016 13:16:16 GMT

What version of the app? the Android app, v2.1.1, has a display issue that 2.1.0 or a browser don't. Try a browser and see if that's the case.

Re: Arlo Camera Shows under Settings, But will not display live video

CO-Man — Thu, 14 Jul 2016 14:07:02 GMT

Same results on computer through IE.

Re: Arlo Camera Shows under Settings, But will not display live video

JamesC — Thu, 14 Jul 2016 18:12:08 GMT

CO-Man,

Try swapping locations with an unaffected camera and try again. It could be an issue with signal strength or wireless interference at the cameras location.

What firmware version is the affected camera running?

JamesC

Re: Arlo Camera Shows under Settings, But will not display live video

CO-Man — Wed, 28 Sep 2016 00:47:15 GMT

Turns out the camera was bad. Arlo's Tech Support said they hadn't seen this before as I could get to the settings, see snapshots, adjust setting, but yet still not get the video. They replaced the camera and the new one synced right away.