topic Re: Camera will not record in Arlo

Camera will not record

agwood04 — Mon, 28 Nov 2016 03:11:01 GMT

I have a camera that won't record.

It is properly synced to the base station. I can watch a live feed from my app by hitting the play button. I put it in the motion test mode and set it to 100% senstivity. Then I walked around and the motion test appeared to work because the orange light when come on when it detected me walking.

However, when take it out of the test mode it never records anything. This camera has prviously worked just fine.

Any help fixing would be apprciated. A camera that won't record when there is motion is pretty much worthless.

Re: Camera will not record

steve_t — Mon, 28 Nov 2016 09:47:12 GMT

Is it possible the settings for this camera in the mode you use have changed to do nothing?

Have you tried a battery pull on the camera? Failing that, have you tried deleting the camera and re-sync'ing it? Restarted the base station?

Re: Camera will not record

jguerdat — Mon, 28 Nov 2016 14:16:39 GMT

Additionally, the sensitivity setting in the motion detect test doesn't save - it simply gives you a way to try different settings. To set the level for actual detection/recording, edit your modes and change the sensitivity level there (it defaults to 80%). Be sure to save as you back out.

Re: Camera will not record

agwood04 — Mon, 28 Nov 2016 15:43:07 GMT

I have delted the camera form the overall system, changed the batteries and re synced. I have doulble checked that the senstivity is set at 100% and it is not recording anything.

Re: Camera will not record

jguerdat — Mon, 28 Nov 2016 23:55:53 GMT

Contact support to open a case. It may be a bad camera.

Re: Camera will not record

kiddos78 — Tue, 29 Nov 2016 20:58:36 GMT

I am having same problem since last update. Plus it quit sending me email alerts. What good is it if it doesn't record or send email alerts!!!! I get a sound alert but can't see what it was!!!

Re: Camera will not record

JamesC — Fri, 02 Dec 2016 17:38:10 GMT

kiddos78,

What mode is your system set to? Are you able to live stream and produce manual recordings?

Check the active mode to make sure all rules are set up correctly for motion detection/email alerts and try testing again.

Are you still getting the same behavior?

JamesC

Re: Camera will not record

kiddos78 — Tue, 13 Dec 2016 03:48:39 GMT

My system mode is off. Because it is not recording but alerting to motion when on and not sending emails. I just hear the email alerts. I have double and triple checked settings all seem to be in order. Completely at a loss. It will record sometimes in live mode. This all started when updated last month. Crazy. Worked perfect til then....

Re: Camera will not record

jguerdat — Tue, 13 Dec 2016 14:02:46 GMT

Reset the base and start fresh. Power cycle the base and use the reset button until the LEDs flash amber. Remove all devices in Settings, My Devices. Open and close all battery doors. Use the Add Device button on the Devices tab to add the base and sync the cameras. Be sure to only briefly press the base sync button - don't hold it down. Does it work now?

Re: Camera will not record

kiddos78 — Thu, 15 Dec 2016 04:11:22 GMT

It is going to take great effort in below freezing temps to get ladder out to get camera down. Will do and let you know....when it happens. Lol

Re: Camera will not record

Oldadjuster — Tue, 27 Dec 2016 00:48:59 GMT

I have all 4 cameras that recorded on motion for months and then stopped.
I rebooted the base , I checked to see the record on motion is checked , I took out the batteries , I reinstalled the cameras .
The camera records on love manually , the motion test works , they send emails when motion seen , but no recording.
I have 2 arlo Q cameras on the same system that work as expected.
What can I do,

Re: Camera will not record

jguerdat — Tue, 27 Dec 2016 13:18:14 GMT

Are the running men black or gray on the Devices tab? Did you verify the mode that's actually selected? Maybe toggled to Disarmed and back? Are they custom modes or Armed?

Re: Camera will not record

Oldadjuster — Wed, 28 Dec 2016 17:22:31 GMT

All running men are black no grey outs
Only one mode and is selected

They are armed

Re: Camera will not record

JamesC — Thu, 29 Dec 2016 18:31:36 GMT

Oldadjuster,

This issue could be related to old firmware. What firmware are your cameras and base station running? (Settings > My Devices > select base station/camera > Firmware)

Some users have had issues getting firmware updates due to poor internet connections. Who is your ISP and what are your download/upload speeds?

JamesC

Re: Camera will not record

kiddos78 — Thu, 29 Dec 2016 22:47:44 GMT

I give up! Calling support!

Re: Camera will not record

kiddos78 — Fri, 30 Dec 2016 00:29:35 GMT

Absolutely ridiculous!!!!! On the phone with them for what seemed like forever!!! Their answer was your internet is to slow to update the firmware!!!! What the heck!!! All I can say is it worked before, now it does not work since update! This is not the fault of my internet speed, or me!!!! It is however your fault for making my 500.00 investment worthless. Thank you netgear and arlo!!!! Keeps asking me to review!!! I will now!!! Completely useless gathering dust!!!!

Re: Camera will not record

Oldadjuster — Sat, 31 Dec 2016 03:19:03 GMT

I am running firmware 1.4.295
System says no updates
Available
EarthLink is my isp

Re: Camera will not record

jguerdat — Sat, 31 Dec 2016 12:02:56 GMT

You have old firmware. Did it automatically update overnight?

Re: Camera will not record

Oldadjuster — Sat, 31 Dec 2016 18:49:37 GMT

Still shows 1.4.2695
No updates available

Re: Camera will not record

jguerdat — Sat, 31 Dec 2016 19:41:20 GMT

Power cycle the base and check again. If needed wait overnight again. Also, check your upload and download speeds at speedtest.net and let us know the results.