topic Re: RMA / Return Question in Arlo

RMA / Return Question

GianniB — Wed, 28 Dec 2016 16:30:56 GMT

Hello, I've been working w/ Netgear support regarding a defective camera and they have agreed to swap it out. I received an e-mail with an RMA number, a word document with return instructions however there is no return shipping label or shipping carrier specified. The word document also includes a note stating: RMA SHIPPING OPTION: NA - Ship Only (Ground) (SG), Expedited Shipping costs: Free ( ). I assume this meant that Netgear would include a return shipping label (and pay for the shipping as well). Am I mistaken? If so, given the RMA info sent to me, what is the expectation from Netgear on how I should send the defective product back? I tried calling support and replied to my support ticket but wasn't able to reach anyone.

Thanks.

Re: RMA / Return Question

JamesC — Thu, 29 Dec 2016 18:18:15 GMT

GianniB,

Please provide me with your support case number (in a private message if you prefer) and I will take a look at your case and request an update.

JamesC

Re: RMA / Return Question

TH1racer — Mon, 13 Mar 2017 16:31:00 GMT

I have the same question. What is invloved in returning my defectie cameras ? I have the RMA as support was unable to get my cams working correctly. I dont want to start a process before I know whats going to happen..

Thanks !!!!!!

Re: RMA / Return Question

JamesC — Tue, 14 Mar 2017 18:33:52 GMT

TH1racer,

If you already have a support case open, please ask the agent to provide all of the RMA details. The process for the RMA will be provided.

JamesC