topic Re: One camera has moisture in it in Arlo

One camera has moisture in it

Blackharley — Mon, 26 Sep 2016 21:47:27 GMT

Camera looks like moisture has gotten in side

Re: One camera has moisture in it

David_NG — Mon, 26 Jan 2015 19:33:11 GMT

Blackharley wrote:
Camera looks like moisture has gotten in side

Hello Blackharley,

Is your camera function differently? What type of problems are you experiencing?

Re: One camera has moisture in it

Philby12 — Mon, 25 Jul 2016 02:49:31 GMT

Hi, sorry to post to a old thread, but noticed you appeared to have had same problem two of mine have just had at weekend, condensatrion in Batteries compartment.and nwo Ifra-Red doesn't work on one and on 2nd one it is flickering on and off.

Did you work yours out or?

Did Netgear have to replace?

I have submitted a support request.

Thanks

Phil

Re: One camera has moisture in it

JamesC — Mon, 25 Jul 2016 16:03:31 GMT

Philby12,

Please private message me with the case number you have open with the support team. I will review your case and offer any additional feedback that I can.

JamesC

Re: One camera has moisture in it

Philby12 — Tue, 26 Jul 2016 06:23:56 GMT

Hi James, thanks for reply.

I solved the moisture issue, just had to let camera's dry in a warm room for another 24 hours plus.

But now I have a problem with one of them, not locking it's batteries compartment lid.

And hence Infra-Red doesn't come on right as batteries are not fully contacting so we have a short of sorts.

I have advised Netgear Support about this, case no 27183668

I also sent them the pictures of cameras my brother and I cannot see why one lid is not locking, even with zoomed in pictures.

One on left is one not locking fully.

Maybe you can.

Thanks Phil

Re: One camera has moisture in it

ddowney1975 — Fri, 23 Dec 2016 18:15:39 GMT

iam having a problem viewing my camera when its outside in the weather ... the picture seams to fog up .. this camera was just replaced two weeks ago because of pink color on the last camera ... Are the cameras not outside cameras ?

Re: One camera has moisture in it

JamesC — Thu, 29 Dec 2016 18:08:16 GMT

ddowney1975,

Arlo cameras are weather proof. If you are experiencing an issue with moisture getting inside the camera when you are sure the camera was properly closed, please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

Re: One camera has moisture in it

ddowney1975 — Fri, 30 Dec 2016 03:44:49 GMT

I have not contacted anyone yet about the problem ......I have decided to leave the camera out of the weather,....

This problem makes me unsure of buying more camers .....