topic Re: Cameras gone dark in Arlo

Cameras gone dark

Anita8714 — Wed, 21 Dec 2016 02:38:14 GMT

Pictures on both our iPhones has gone so dark we can barely see anything. Batteries all ok. One camera picture is pink.

steve_t — Wed, 21 Dec 2016 03:21:32 GMT

Pull the batteries to reset the cameras. If the pink one stays pink or goes pink again, contact support for an exchange

TomMac — Wed, 21 Dec 2016 03:27:20 GMT

Two diff factors...

the dark cams under devices with the new iOS app are dark till u go live ( don't like it at all ).

the pink cam may be defective as the IR filter is stuck ( pull replace battery to reset )

If still NG, contact support

RoadGlideSouth — Wed, 21 Dec 2016 15:31:40 GMT

Please fix app to restore camera pictures to normal as previous app version provided. Dark images are not acceptable.

JamesC — Thu, 22 Dec 2016 17:11:07 GMT

The engineering team is aware of this issue and is working hard toward a resolution. I will post an update when I have more information.

Thank you for bringing this to our attention,

JamesC

JamesC — Thu, 29 Dec 2016 17:39:41 GMT

This issue has been resolved with update 2.3.1. Please download the latest Arlo mobile app version from the app store.

JamesC