topic Re: Second Phone Notification Not Working in Arlo

Second Phone Notification Not Working

DPotato — Thu, 29 Dec 2016 14:56:17 GMT

My wife and I both have iPhones connected to the system. My phone is receiving notificaitons, my wife's is not. I've checked the notification settings on both phones, they are set the same with notifications allowed. I've also uninstalled and reinstalled the application on both phones and re-synced the cameras with no luck. Please help, thanks.

Re: Second Phone Notification Not Working

TomMac — Thu, 29 Dec 2016 15:52:56 GMT

are you running the same phone and os?

You could force a stop of the app on the wifes phone, clear the cache, then power button reboot the phone...see if that fixes.

Re: Second Phone Notification Not Working

DPotato — Thu, 29 Dec 2016 16:19:14 GMT

Yes, and thanks for the idea I'll give it a try.

Re: Second Phone Notification Not Working

DPotato — Fri, 30 Dec 2016 12:04:06 GMT

Thanks for the tip. I don't know how to delete the cache. I uninstalled the app and data, restarted the phone, reinstalled the app. Still not getting notifications. Also, since the last iPhone app upgrade, after some time one or both of our phones displays duplicate cameras, one set that is non-functional. I see there are other posts about that issue.

Re: Second Phone Notification Not Working

CJAnders — Fri, 30 Dec 2016 19:47:54 GMT

I also no longer receive notifications to the 2nd phone number. Received notifications perfectly up through Dec 22nd and then none since.

Re: Second Phone Notification Not Working

JamesC — Wed, 04 Jan 2017 17:16:25 GMT

I have tested this and was able to receive push notifications via iOS. Are you still see this behavior?

JamesC

Re: Second Phone Notification Not Working

CJAnders — Wed, 04 Jan 2017 22:16:56 GMT

Once I went into my settings to confirm that I had the second phone number set up and exited (without making changes) I suddenly started receiving alerts to the second phone number, so it is now working. Thank you for the follow up.

Re: Second Phone Notification Not Working

DPotato — Thu, 05 Jan 2017 02:46:06 GMT

It's working now.