topic Re: Android 7.0 and Arlo wirefree connection error message in Arlo

Android 7.0 and Arlo wirefree connection error message

danrob — Tue, 27 Sep 2016 18:13:12 GMT

Arlo app keeps giving me the following message in my notification area...

"You are not connected to the internet. Please check your connection"

This is on a LTE and wifi connection on a Nexus 6P running 7.0.

The base station is connected to the internet when this error message comes in.

I have reset the phone, and reinstalled the app.

Ideas?

Thanks

Re: Android 7.0 and Arlo wirefree connection error message

jguerdat — Wed, 31 Aug 2016 14:26:36 GMT

Try both WiFi and cell service as well as a computer browser. What happens? Are you getting videos/notifications? What are the LEDs on the base showing?

Edit: Just realized you're running Android 7.0. There could be an issue there if the app isn't compatible yet.

Re: Android 7.0 and Arlo wirefree connection error message

danrob — Wed, 31 Aug 2016 18:49:52 GMT

I think you are correct- app needs updating for android 7.0

Web service is fine.

Re: Android 7.0 and Arlo wirefree connection error message

JamesC — Tue, 06 Sep 2016 16:39:23 GMT

danrob,

Thank you for bringing this to our attention, I do not readily have a device running Android 7.0 to test this but I will escalate this issue for further investigation.

Thank you,

JamesC

Re: Android 7.0 and Arlo wirefree connection error message

C1P — Tue, 27 Dec 2016 23:47:03 GMT

I have the same issue on my Nexus 5x. The App keeps getting these while my device is obviously connected to both WiFi and LTE.

How can I disable just this alert? It's really annoying and I can't find the setting to disable it without also disabling movement alerts.

I'm getting the alert even when I'm streaming recorded videos from Arlo's servers!

Re: Android 7.0 and Arlo wirefree connection error message

jguerdat — Thu, 29 Dec 2016 01:49:39 GMT

Try reinstalling the app. My Nexus 6 with Android 7 had an issue until I factory reset it. Now the app works like on Android 6.