topic Re: Arlo on mobile ok but not on desktop in Arlo

Arlo on mobile ok but not on desktop

givemeacorona — Wed, 28 Dec 2016 02:26:52 GMT

The cameras work great on the mobile app but when I go to a desktop I can't get a live feed, says connection failed. Ideas?

Re: Arlo on mobile ok but not on desktop

TomMac — Wed, 28 Dec 2016 02:39:04 GMT

Try a different browser...I happen to like Fire Fox, tho Chrome and IE(>10) are approved also

Re: Arlo on mobile ok but not on desktop

givemeacorona — Wed, 28 Dec 2016 16:12:59 GMT

I've tried Safari, Firefox, Explorer, and Chrome but same problem with each. I also made sure Adobe was updated in case it needed the flash player.

Re: Arlo on mobile ok but not on desktop

JamesC — Wed, 28 Dec 2016 21:48:19 GMT

givemeacorona,

Are you running any virus protection, popup blockers, anti-malware software etc? Some users have had issues when running these (mainly with Bitdefender). Temporarily disable any you may have and try again to further isolate the issue.

JamesC

Re: Arlo on mobile ok but not on desktop

givemeacorona — Wed, 28 Dec 2016 23:31:28 GMT

I disabled the ESET Endpoint Antivirus plus disabled the popup blockers and tried on all browsers with no success.

Re: Arlo on mobile ok but not on desktop

JamesC — Thu, 29 Dec 2016 17:58:43 GMT

givemeacorona,

If you are not seeing this issue when using the mobile app that points to a display issue on your desktop. Consider trying to access from a different computer to further isolate the issue.

JamesC